What are the responsibilities and job description for the National Account Manager position at The Staff Pad?
National Account Manager
Position Overview
The National Account Manager (NAM) owns and grows multi-region enterprise accounts across all branch locations. This role leads national account strategy, drives revenue and margin performance, and ensures pricing and program compliance while coordinating closely with manufacturers and branch teams. NAMs manage executive relationships and national rollouts, while branches execute daily transactions.
Key Responsibilities
Own and grow 5–8 national enterprise accounts
Drive year-over-year revenue and gross margin growth
Build and execute national account business plans and quarterly reviews
Lead national pricing programs, contract compliance, and margin protection
Expand branch penetration and multi-location customer rollouts
Manage national opportunity pipeline and forecasting in CRM
Co-sell with manufacturers and secure MDF, rebates, and special pricing
Lead executive relationships with integrators, enterprise buyers, and dealers
Coordinate national trainings, QBRs, and program communications to branches
Maintain CRM hygiene, pipeline accuracy, and revenue forecasts
Qualifications
7–12 years of B2B sales; 4 years managing national or enterprise accounts
Strong knowledge of physical security and low-voltage technology solutions (IP video, access control, intrusion, networking, structured cabling, storage)
Proven success driving complex, multi-site rollouts and margin ownership
Experience working with manufacturers, MDF programs, and enterprise co-selling
Strong negotiation, forecasting, and CRM discipline (Salesforce/HubSpot)
Advanced Excel skills for pricing and margin modeling
Excellent executive communication and presentation skills
Ability to travel nationally (50–60%)
Bachelor’s degree or equivalent experience
Success Metrics
Gross Margin Dollars (GM$) vs. quota
Revenue growth on named accounts
New-logo national account acquisition
Account retention and contract compliance
Forecast accuracy and CRM hygiene