Client Support Specialist 1

Responsibilities:

· Interaction with clients via email, phone and face-to-face correspondence

· Liaison and advocate to client’s needs and/or requests

· Maintain, strengthen and build rapport with our clients by communication daily and traveling for frequent site visits

· Compilation and creation of reports that are requested

· Communicate professionally, accurately, effectively, and concisely in both written and verbal practices

· Work queues or work lists as assigned by manager to support the day-to-day tasks required by client.

Qualifications Required:

· High School diploma or equivalent

· One year of customer service experience

· Knowledge of Microsoft Word, Microsoft Excel, and many other computer skills such as encryption of data and ability to easily learn new program platforms

· Must display positive and professional communication and demeanor

· Strong relationship building, problem resolution, and critical thinking skills

· Strong organizational and prioritization skills

· Ability to navigate through several levels of security and encryption to access client systems to retrieve data efficiently