What are the responsibilities and job description for the Billing Specialist position at The Staff Pad?
The Staff Pad is proud to partner with a well-known and leading provider of property technology solutions in Houston, TX and we are looking for an experienced Billing Specialist and play a key role in supporting the financial operations of the organization. This role is responsible for executing established processes and procedures while utilizing sound judgment to address routine challenges.
In this position, you'll help ensure our customers receive accurate and timely invoices while contributing to the overall success of the business through analytical support & administrative functions, including data entry, reporting and basic analysis with a focus on accuracy and attention to detail
This role offers the opportunity to work cross-functionally with multiple departments, develop expertise in billing operations, and make a direct impact on customer satisfaction and company performance.
The ideal candidate is detail-oriented, proactive, and enjoys working in a fast-paced environment where accuracy and collaboration are valued.
What You’ll Do
- Ensure contract invoicing is completed accurately and on time for the portfolio under your responsibility, including but not limited to:
- Set up billing upon receipt of a contract
- Create contract invoices in accordance with contract requirements
- Review and process contract invoices in the designated ERP system
- Deliver invoices to clients via email, portal upload, or mail
- Process credit memos and/or credit and rebill transactions as required
- Collaborate effectively with Operations, FP&A, and Collections teams to answer revenue-related questions and proactively resolve billing issues and exceptions that may impact invoice accuracy and timeliness
- Assist with audit requests and provide supporting documentation as needed
- Research escalated items and work on accurate resolutions
- Support ad hoc projects and special assignments as needed
What We Are Looking For
- Minimum of 3 years of experience in a Billing or Accounting related position with strong background in Accounts Receivable/Collections
- Experience delivering invoices through customer web portals
- Experience working with large ERP systems, preferably Microsoft Navision or Business Central
- Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
- Exceptional attention to detail and commitment to accuracy
- Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues
- Excellent interpersonal, organizational, and time-management skills
- Professional, reliable, accountable and with exceptional integrity and punctuality
- Thrives in a collaborative team environment and willingly supports colleagues when needed
- Ability to manage multiple priorities in a fast-paced environment while meeting deadlines
- Strong sense of urgency and commitment to resolving internal and external escalations, including complex or high-profile situations, accurately and efficiently
What You Can Expect
- Competitive compensation package
- Comprehensive health and wellness benefits, including Medical, Dental, Vision, Disability, and Life Insurance coverage
- 401(k) retirement savings plan
- PTO including 9 company-paid holidays
- Fully stocked breakroom with a variety of snacks and beverages
- Discounted fitness memberships through our health provider
- A supportive, team-oriented culture where your contributions are valued and your professional growth is encouraged
If you're passionate about accuracy, customer service, and continuous improvement, we'd love to hear from you. Apply today and become part of a team where your contributions are valued, your growth is supported, and your work makes a meaningful impact.