Overnight Facilities Technician at The Pearl Hotel

Job Summary

The Facilities Technician is responsible for ensuring that the property is in excellent condition for guests and associates. Under the direction of the General Manager and Chief Engineer, the technician is responsible for maintaining all equipment, systems, and building components, including but not limited to mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile, and other equipment. Additionally, depending on experience and role level, the technician may assist other facilities staff as needed.

Primary Responsibilities & Essential Functions 

• Work independently while completing various maintenance tasks in guest rooms and hotel buildings including but not limited to minor plumbing, electrical, HVAC, painting, furniture assembly, etc. as needed
• Troubleshooting and repairs of mid-level plumbing, HVAC, painting and sheet rock repair
• Assist in troubleshooting issues that require a skilled maintenance repair or contractor repair
• Carry out routine checks and maintenance work for the assigned areas
• Conduct room care preventative maintenance as directed
• Possess thorough knowledge of all equipment in your department
• Update work order tickets and record in system according to company procedures
• Communicate with departments and other relevant parties for work orders
• Respond to work orders quickly and resolve timely
• Maintaining the documentation of all daily logs, reading, and building inspection programs
• Adhere to hotel work order system including prioritization
• Achieve and maintain quality guest room product according to hotel standards
• Maintain strict compliance of hotel's Hazardous Material (HAZMAT) program, including maintaining current MSDS
• Thorough knowledge of all emergency equipment, their location, and their function including but not limited to valves, electrical equipment, etc.
• Demonstrate teamwork responsiveness when asked to do any task consistent with hotel standards
• Directly assist the Facilities Technician I as needed
• Monitor all services performed by outside contractors and vendors
• Ensure safety and security throughout the hotel
• Maintaining all exterior grounds, parking areas, and public access areas
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests
• Ability to read, write, speak, understand, and communicate in basic English preferred 
• Customer service experience is a must.  All technicians must be able and willing to interact with guests
• Mechanical or technical experience in building maintenance is heavily preferred
• Knowledge of computers and ability to process work tickets
• Prior building maintenance experience is needed

Knowledge, Skills, Abilities

• Detail-oriented and thorough 
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Ability to interact with guests in a pleasant, friendly way  
• Excellent written and verbal communication skills 
• Strong interpersonal and problem-solving skills 
• Ability to effectively and efficiently lead a team
• Must be able to multi-task with jobs, radio and guest interactions
• Must be able to interpret a variety of instructions
• Possess strong working knowledge of heating, cooling, and pumping systems
• Possess strong plumbing knowledge
• Must be very well versed in electrical applications and safety
• Should have a working knowledge of appliances 
• General maintenance experience with general paint and carpentry

Physical Demands

• Frequent bending, standing, stopping, walking, kneeling, crouching, pushing, and pulling
• Ability to lift 50 lbs
• Occasional climbing of ladders and stairs

Working Conditions

• Indoor and outdoor
• Exposure to extreme heat and or cold depending on season
• Exposure to power tools and potentially broken electrical equipment
• Exposure to chemicals (with proper PPE)