Gate Attendant at Camp Creek Resort

Job Summary

The role of Gate Attendant is responsible for greeting guest, providing information about the facilities, completing appropriate passes and provide directions to the desired location.

Primary Responsibilities & Essential Functions

• Ensure that each entry into the facility is a member/ member’s guest, or a guest of the facilities inn
• Greet guests or vendors and log their information in the system
• Provide a friendly greeting to people leaving, collect any passes or fees and log their information in the system
• Communicate information about the grounds in a positive manner
• Answer the phone in a polite, courteous tone
• Respond to the radio in a polite, courteous tone
• Notify leadership immediately of any incidences or extreme/unusual circumstances that could potentially harm someone or the campground or if a medical, fire or other emergency occurs
• When the office is closed, accurately complete all appropriate passes or receipts
• Direct traffic in a safe and efficient manner
• Notify office of needed supplies, cash needs, maintenance or concerns
• Provide timely information to leadership about guest’s suggestions, requests, concerns or complaints using guest comments form
• When the office is closed, utilize patrol to deliver messages, assist guests, route traffic and provide support during a medical, fire or other emergency
• Keep patrol and leadership apprised of important issues or situations by logging information in the campground communications system
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs. 
• Ability to read, write, speak, understand, and communicate in basic English preferred 
• Prior in-person customer service skills preferred 

Knowledge, Skills, Abilities

• Detailed-oriented and thorough 
• Ability to remain discreet and respect the privacy of guests 
• Ability to perform consistent work to the highest of standards 
• Ability to interact with guests in a pleasant, friendly way 
• Ability to work independently or follow direction as assigned
• Knowledge of Microsoft Office operations  
• Basic knowledge of the surrounding areas 
• Excellent written and verbal communication skills  
• Understanding of general hospitality

Physical Demands

• Frequent standing, walking, reaching
• Occasional sitting and bending
• Must be able to lift 25lbs

Working Conditions

• Mainly outdoor
• Possible exposure to extreme heat or cold depending on the season
• Exposure to the elements