What are the responsibilities and job description for the Operations Associate position at The St. James?
About The St. James: The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their peak potential. Our 450,000-square-foot flagship complex in Springfield, VA, offers a unique combination of world-class sports venues, elite training spaces, recovery amenities, and athletic and wellness programs. We also operate Performance Club locations in Springfield, VA, and Bethesda, MD, providing signature group classes, customized performance training, recovery, and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun, lifestyle events, and sporting experiences, The St. James is your destination to discover your best self.
Our People & Culture: At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences—experiences that engage, inspire, and delight—depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team.
Key Responsibilities
Our People & Culture: At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences—experiences that engage, inspire, and delight—depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team.
Key Responsibilities
- Assemble and deliver equipment to prepare venues for various sports practices, games, and events
- Strike and stow equipment in order to stage venues for incoming activities.
- Provide crowd control coverage, including gate control, ticket sales, participant administration, usher, and other event related duties.
- Provide game operations coverage, including clock operations, scorekeeper, safety monitor, and other sports game related duties.
- Maintain storage spaces to ensure areas are properly cleaned, maintained, and stocked.
- Monitor and ensure venue activities occur as scheduled, providing direction when needed.
- Maintain equipment inventory, including minor repairs and damage reporting when needed.
- Monitor and interact with digital communications tools, including e-mail, social media, and SMS messaging.
- Monitor and interact with digital scheduling, calendar, and task assignment/designation tools.
- Assemble, maintain, and perform minor maintenance on specialized sports equipment, including Dr. Dish, HD Golf, Porter, and pitching machines.
- Maintain detailed knowledge of various sports activities, including game play, rules, positions, and other pertinent information.
- Support Sports, Events, and Venue Rental staff with operational requests, questions, and activity needs
- Assist in sports league administration, including registration facilitation, maintaining rosters, and monitoring practices/events.
- Provide sports specific venue support, including painting, minor maintenance, and cleaning activities.
- Must have good organizational and planning skills
- Must have working knowledge of various sports/entertainment activities
- Must have ability to exercise sound judgment and decision making skills.
- Must have ability to work effectively under tight deadlines and stress.
- Must have effective written and verbal communication skills.
- Must have the ability to work well under stress and exercise good judgment, diplomacy, courtesy and tact under all circumstances.
- Must have ability to use tools, resources, and knowledge in order to accomplish multiple tasks in a safe, timely and efficient manner.
- Requires a full range of body motions including seeing and hearing to normal range.
- Job requires routine standing, walking, stooping, bending, lifting, carrying, pushing, pulling, reaching, handling, speaking, hearing and visually checking work assignments in progress and those that have been completed.
- Must periodically climb to elevated locations in the building complex.
- Must be able to lift, carry upwards of sixty-five (65) pounds
- Frequently works under stressful working conditions, irregular hours and tight time deadlines.