What are the responsibilities and job description for the Director, IT Infrastructure position at The Springs Living, LLC?
Description
The Springs Living is a purpose-driven senior living organization with communities throughout Oregon, Washington and Montana. For 30 years, The Springs Living has been committed to transforming housing for older adults by delivering quality service and fostering an enrichment culture to help residents, their families and each other live life to its fullest. To do this, we demonstrate our core values of kindness, quality, innovation, trust, and pride, and empower every team member to do the right thing!
We’re looking for a Director, IT Infrastructure who wants to make a meaningful impact by helping our home office and communities stay connected, secure, and supported so our teams can deliver exceptional experiences for residents and their families. In this role, you’ll lead the day-to-day reliability, security, and performance of our network and infrastructure. You’ll bring technical expertise, a service-first mindset, and strong project leadership to work that reaches across our communities.
Your Impact
Reporting to the Vice President, Technology and Information Systems, you’ll be our technical authority for network infrastructure and hardware. You’ll oversee network administration, cybersecurity execution, and end-user support, partnering closely with our managed services provider (MSP). The Vice President serves as executive sponsor of the security program and owns the MSP’s commercial and contract relationship.
What You’ll Do
Keep our communities connected. Oversee the availability, performance, and scalability of network infrastructure, communications, devices, and identity platforms across the home office and communities.
Shape our technology standards. Own network and hardware solutions; manage inventory, documentation, purchasing standards, device configurations, mobile device management, and equipment lifecycles.
Lead projects from idea to implementation. Build business cases and oversee infrastructure and security projects. Partner with Facilities, Development, and the MSP on technology needs for new communities, acquisitions, and renovations.
Turn security priorities into everyday practice. Oversee cybersecurity operations, including risk assessments, identity and access management, vulnerability management, and incident response. Maintain password policies, single sign-on, multi-factor authentication, and other controls; report adoption, compliance, and risks. Ensure and oversee training compliance organization wide.
Strengthen readiness and resilience. Maintain and test backup, disaster recovery, and business continuity plans. Partner with Legal, Risk, Compliance, and People teams on security policies and documentation that support applicable privacy and regulatory requirements.
Lead a strong MSP partnership. Set clear service expectations and escalation paths, maintain regular check-ins with provider personnel, and monitor delivery against service levels and contracted scope. Escalate concerns to the Vice President.
Make technical support a positive experience. Own day-to-day helpdesk service delivery, monitor ticket trends and response times, and drive improvements in resolution quality and consistency.
Build trust through collaboration. Promote security awareness, communicate clearly, protect resident and staff confidentiality, and foster a positive partnership between the home office and communities.
What You’ll Bring
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The Springs Living is a purpose-driven senior living organization with communities throughout Oregon, Washington and Montana. For 30 years, The Springs Living has been committed to transforming housing for older adults by delivering quality service and fostering an enrichment culture to help residents, their families and each other live life to its fullest. To do this, we demonstrate our core values of kindness, quality, innovation, trust, and pride, and empower every team member to do the right thing!
We’re looking for a Director, IT Infrastructure who wants to make a meaningful impact by helping our home office and communities stay connected, secure, and supported so our teams can deliver exceptional experiences for residents and their families. In this role, you’ll lead the day-to-day reliability, security, and performance of our network and infrastructure. You’ll bring technical expertise, a service-first mindset, and strong project leadership to work that reaches across our communities.
Your Impact
Reporting to the Vice President, Technology and Information Systems, you’ll be our technical authority for network infrastructure and hardware. You’ll oversee network administration, cybersecurity execution, and end-user support, partnering closely with our managed services provider (MSP). The Vice President serves as executive sponsor of the security program and owns the MSP’s commercial and contract relationship.
What You’ll Do
Keep our communities connected. Oversee the availability, performance, and scalability of network infrastructure, communications, devices, and identity platforms across the home office and communities.
Shape our technology standards. Own network and hardware solutions; manage inventory, documentation, purchasing standards, device configurations, mobile device management, and equipment lifecycles.
Lead projects from idea to implementation. Build business cases and oversee infrastructure and security projects. Partner with Facilities, Development, and the MSP on technology needs for new communities, acquisitions, and renovations.
Turn security priorities into everyday practice. Oversee cybersecurity operations, including risk assessments, identity and access management, vulnerability management, and incident response. Maintain password policies, single sign-on, multi-factor authentication, and other controls; report adoption, compliance, and risks. Ensure and oversee training compliance organization wide.
Strengthen readiness and resilience. Maintain and test backup, disaster recovery, and business continuity plans. Partner with Legal, Risk, Compliance, and People teams on security policies and documentation that support applicable privacy and regulatory requirements.
Lead a strong MSP partnership. Set clear service expectations and escalation paths, maintain regular check-ins with provider personnel, and monitor delivery against service levels and contracted scope. Escalate concerns to the Vice President.
Make technical support a positive experience. Own day-to-day helpdesk service delivery, monitor ticket trends and response times, and drive improvements in resolution quality and consistency.
Build trust through collaboration. Promote security awareness, communicate clearly, protect resident and staff confidentiality, and foster a positive partnership between the home office and communities.
What You’ll Bring
- Seven or more years of progressive IT or network administration experience, including ownership of network infrastructure, security programs, and vendor or managed-service relationships.
- Project management experience and the ability to lead infrastructure and security projects from business case through implementation.
- Working knowledge of cybersecurity, identity and access management, network infrastructure, disaster recovery, and vendor/MSP performance management.
- A commitment to responsive customer service, clear communication, sound decision-making, and responsible stewardship of resources.
- A bachelor’s degree in information technology, computer science, information systems, or a related field. An equivalent combination of education and experience will also be considered.
- Experience in senior living, healthcare, hospitality, or another distributed, multi-site service environment.
- Relevant certifications such as Security , CCNA, ITIL, PMP, or CAPM.
- Health insurance (includes zero co-pay for mental health counseling)
- Dental insurance
- Vision insurance
- 401(k) matching
- Short-term and Long-term disability
- Employee assistance program
- Flexible spending account
- Life insurance
- Paid time off/Sabbatical
- Professional development
- On-site chiropractic care
- Employee Wellness Platform
- On-site gym
- Discounted Gym Membership
- This position is Fully On-Site in Beaverton, OR, with visits to communities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.