What are the responsibilities and job description for the Front Desk Agent / Concierge position at The Spectator Hotel?
$1,000 SIGN-ON BONUS FREE PARKING MEDICAL AFTER 30 DAYS INCENTIVES
Who We Are
The Spectator is a luxury boutique 41-room hotel located in the heart of historic Charleston, just steps from City Market. We help our guests and team members look and feel great through genuine service and a passion for making people's lives better.
Our award-winning property offers numerous complimentary amenities, personalized service, and an intimate craft cocktail bar and lounge. Come join our team and make a difference each day!
Position Overview
The Front Desk / Concierge Agent is responsible for creating an exceptional guest experience from arrival through departure. This role combines traditional front desk responsibilities with personalized concierge service and requires someone who genuinely enjoys taking care of people.
Key Responsibilities
- Warmly greet, welcome, and register guests while providing prompt, polished, and personalized service.
- Manage seamless check-ins and check-outs and assist with pre-arrival planning and special requests.
- Anticipate guest needs and recognize VIPs, repeat guests, special occasions, and individual preferences.
- Serve as a knowledgeable Charleston ambassador, providing recommendations for restaurants, attractions, events, shopping, and local experiences.
- Assist guests with restaurant reservations, transportation, tours, tickets, and other concierge arrangements.
- Resolve guest concerns with empathy, professionalism, and ownership.
- Promote hotel services, amenities, and experiences while identifying appropriate upselling opportunities.
- Answer incoming calls and provide accurate information about the hotel and Charleston.
- Process payments, balance shift banks, and complete required front desk procedures and reports.
- Maintain guest privacy and follow hotel policies regarding key control, credit, billing, and security.
- Communicate closely with Housekeeping, Bell/Valet, Food & Beverage, Sales, and leadership to ensure a seamless guest experience.
- Embrace and actively demonstrate our B.O.B. (Be Our Best) service philosophy.
- Participate in training, departmental meetings, and special projects as needed.
What We're Looking For
- Genuine passion for hospitality and creating memorable guest experiences.
- Warm, polished, and professional communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask, problem-solve, and remain composed under pressure.
- A team-first attitude and willingness to take ownership of guest needs.
- Knowledge of Charleston and enthusiasm for sharing the city with our guests.
- Professional appearance and a commitment to luxury service standards.
- Previous hotel or customer service experience preferred.
- Must have a valid driver's license.
- Must have, or be willing to obtain, a SCDOR Alcohol certification.
Schedule: Must be flexible to work mornings, evenings, weekends, and holidays as needed. Regular and punctual attendance is essential.
Join The Spectator Team
If you love hospitality, enjoy making people feel special, and take pride in delivering exceptional service, we'd love to meet you!
The Spectator Hotel requires successful completion of a criminal background check upon offer of employment. This organization participates in E-Verify.
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Guest services: 1 year (Required)
License/Certification:
- SC Alcohol Certification (Required)
Ability to Commute:
- Charleston, SC 29401 (Required)
Work Location: In person
Salary : $17