What are the responsibilities and job description for the Scheduler II position at The Specialty Alliance?
Position purpose
Schedule patients for office visit and procedure appointments.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist with high call volume
- Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
- Take triage call messages for medical staff
- View patient visit notes, identifying problems & diagnosis listed and physician orders
- Assist in patient registration and financial transactions
- May schedule radiology/lab
- May include recall scheduling
- Assist with high call volume
- Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
- Take triage call messages for medical staff
- View patient visit notes, identifying problems & diagnosis listed and physician orders
- Assist in patient registration and financial transactions
- May schedule radiology/lab
- May include recall scheduling
- Assist with check-in patients upon arrival at the office as well as check-out upon departure.
- Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
- File records in appropriate sections of patient charts in EMR.
- Prepare patient charts in advance and scan documents into charts in EMR.
- Perform other duties as assigned
Qualifications
- Excellent written and verbal communication skills
- Excellent customer service skills are required
- Experience working in a medical office
- Ability to multi-task and work in fast-paced environment.
- Detail-oriented
- Basic understanding of healthcare plans
- Be able to read and understand medical benefits.
- Bilingual is a plus.
Education: High school diploma or equivalent
Experience: 2-5 years of prior medical scheduling is preferred
Requirements for Level II Status:
- Intermediate experience (4 years’ experience) and/or acting more independently,
- Takes on some additional duties to assist the office.
- Strong and consistent performer.
Performance Requirements:
- Excellent communication skills, both written and verbal.
- Proficient technical (computer) skills.
- Ability to multi-task and prioritize.
- Self-motivated with initiative.
- Strong sense of ethics.