Lead Care Coordinator

Job Overview: 

Performs case management work in support of individuals with social, health and economic needs.  Coordinates care plan and service delivery.  Provides Options Counseling.  Does related work as required.     

Supervision: 

Performs work under the direct supervision of the Care Coordination Program Manager.  Participates in team activities.   

Duties/Responsibilities: 

• Conduct interviews to assess the needs of individuals and develop service plans accordingly. Determine eligibility for benefit programs and collect social, financial, and health information within given time constraints. Provide support to older individuals and caregivers and collaborate with other care coordinators and The Span Center’s staff to make referrals to appropriate agencies or organizations. Facilitate the implementation of service plans for individuals based on their needs. 
• Actively participates in staff professional development programs and interdisciplinary team meetings. 
• Attends meetings and training sessions to enhance knowledge and skills. 
• Prepares and maintains reports, records, and files using modern computer automation technology. 
• Re-determines eligibility of recipients and ensures continuing agency program support. 
• Counsel's individuals, families, and clients to resolve problems related to human service delivery and encourages self-advocacy. 
• Keeps abreast with the latest human service policy and procedure manuals and advocates for clients' rights within the system. 
• Performs assessment and counseling activities as outlined in contracts with for-profit or non-profit organizations. 
• Responsibility for service at VCU Health Hub, if applicable. 
• Participates in advocacy efforts to support and address the diverse needs of the communities we serve.  
• Assist with onboarding and training of new hires. 
• Offers listening and organizational skills to Care Coordination team members as well as advocate for team member’s needs. 
• Coaches and guides Care Coordination team members to use skill sets and strengths. 
• Works directly with Care Coordination team and can serve as a bridge between the Care Coordination Team and Management. 
• Supports opportunities for community volunteers to engage with relevant aspects of their department or program, with support from Volunteer Services Staff. 
• Performs other duties as assigned. 

Knowledge, Skills, and Abilities:  

• Knowledge of the principles, theories, and practices of public human service organizations and public assistance programs. 
• Understanding of current social, economic, and health issues, as well as human behavior and social functioning. 
• Ability to conduct interviews, analyze facts, and exercise sound judgment. 
• Ability to identify social issues and needs and assess the ability of individuals and families to utilize services for problem-solving. 
• Ability to plan and organize work, and to comprehend and interpret laws, policies, and regulations. 
• Strong communication skills and the ability to establish effective working relationships with older individuals, co-workers, other staff, human service agencies, and the general public. 
• Ability to prepare reports and maintain case records using computer automation technology. 
• Ability to communicate complex concepts effectively both verbally and in writing, and the ability to work effectively in an interdisciplinary team setting.  

Education and Experience: 

MSW or graduate degree is a plus.  Bachelor’s degree in Gerontology, human service, or related field or equivalent experience is required.  Prefer experience in social work or human services or equivalent experience.  Experience working with older individuals and knowledge of aging issues is helpful.   

Physical Requirements:  

• Prolonged periods sitting at a desk and working on a computer. 
• Prolonged periods of sitting behind a vehicle for travel time within our planning district. 
• Must be able to lift up to 15 pounds at times. 

The Span Center is a trauma-informed, person-centered agency dedicated to fostering a safe and supporting environment for both our employees and the communities we serve.   

The Span Center prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. 

Salary : $53,000 - $59,000