What are the responsibilities and job description for the Hot Tub Water Cleaning and Service Technician position at The Spa & Sauna Co?
THE JOB:
Reporting to the Service and Warranty Supervisor, the Hot Tub Water Cleaning and Service Technician is responsible for the completion of services and maintenance of hot tub customers. As well as, driving daily to customer residences, in a company vehicle, to perform routine and seasonal maintenance tasks, test and maintain spa water chemistry, and check parts and accessories for replacement needs
Key Responsibilities:
Under the direction of the Service and Warranty Supervisor, provide a full range of concierge service duties including but not limited to:
1. Prepare the service vehicle with parts and supplies expected to be used during the workday in a timely manner.
2. Service and maintain customer equipment thoroughly and efficiently.
3. Maintain the stock status of commonly requested accessories and chemicals in the service vehicle.
4. Provide customers with basic education regarding their equipment and chemicals.
5. Inform customers of parts, accessories, or chemicals that they may need to replace or replenish in the reasonably near future along with their respective associated costs.
6. Maintain the service schedule on a daily basis.
7. Maintain the cleanliness and order of company service vehicles on a daily basis.
8. Maintain a high level of communication with the Service Coordinator throughout the day, updating headquarters with information regarding the service schedule, service performed, and additional service needed for customers.
- Other related duties.
Qualifications
Must have a high school diploma along with basic mechanical, electrical, and plumbing experience or training and minimum of 1 (one) year related work experience or an equivalent combination of education and experience. Willingness to work physically outdoors in order to clean and maintain hot tubs and equipment as well as a clean driving record in order to travel to customers.
Knowledge, Skills and Abilities
1. Must have excellent interpersonal skills with ability to listen, understand and respond appropriately.
2. Must have some general mechanical and plumbing skills.
3. Must have strong attention to detail.
4. Must have excellent customer service skills.
5. Demonstrated organizational, and time management.
6. Ability to work as a member of a team or individually.
7. Ability to drive to customer/clients.
8. Ability to move physically all day in varying weather conditions. Examples: standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
Competencies
- Teamwork & Communication
- Problem Solving
- Initiative
Values
- Customer Satisfaction
- Effectiveness and Competence
- Structure
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
License/Certification:
- Driver's License (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $19 - $20