Director of Hotel Operations

Summary

The Director of Hotel Operations is responsible for overseeing all aspects of hotel operations, including Front Desk, Housekeeping, Bell Staff, and Reservations. The successful candidate will serve as the primary contact and coordinator for telecommunications and Wi-Fi services for the property, ensuring seamless connectivity and guest satisfaction. A critical component of this role involves Revenue Management, with a focus on increasing Revenue Per Available Room (RevPAR). This position will participate in the property Executive Committee and Marketing Committee.

DUTIES & RESPONSIBILITIES

• Oversee daily hotel operations to ensure efficiency and guest satisfaction.
• Manage Front Desk, Housekeeping, Bell Staff, and Reservations teams, providing leadership and direction.
• Coordinate with IT to ensure optimal functioning of telecom and Wi-Fi services across the property.
• Implement strategies to enhance guest experiences and increase operational efficiencies.
• Conduct regular staff training and performance reviews to maintain a high standard of service.
• Monitor and analyze revenue management strategies to optimize RevPAR.
• Collaborate with the marketing team to promote hotel services and attract guests.
• Participate in the planning and execution of marketing initiatives.
• Regularly report on the performance of hotel operations to the Executive Committee.
• Ensure compliance with all company policies and standards.

Qualifications

To perform this job successfully, an individual must possess a strong understanding of hotel operations and revenue management. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Proven experience in hotel management, ideally at the director or assistant director level.
• Strong leadership skills with the ability to motivate and guide team members.
• Excellent organizational and time management abilities.
• Proficiency in hotel property management systems and Microsoft Office Suite.
• Effective communication skills, both oral and written.

EDUCATION AND EXPERIENCE

• Minimum of five (5) years' experience in hotel operations management.
• Bachelor's degree in Hospitality Management or a related field preferred.
• Prior experience in a leadership role required.

LANGUAGE SKILLS

Excellent oral and written communication skills required.

PHYSICAL DEMANDS

Some walking and standing are required.

WORK ENVIRONMENT

Fast-paced environment typical of the hospitality industry, with the requirement to meet varying business needs.

AVAILABILITY

As dictated by the demands of the position, including the need to conduct site inspections, respond to guest needs, and

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person