What are the responsibilities and job description for the Front Desk Manager position at The Spa at Litchfield Hills?
Front Desk Manager (Full-Time)
The Spa at Litchfield Hills - Litchfield, CT
The Spa at Litchfield Hills is seeking an experienced, service-driven Front Desk Manager to lead and elevate our guest experience team. This is a hands-on leadership role for a polished professional who thrives in a luxury hospitality environment and is passionate about developing high-performing teams.
As Front Desk Manager, you will oversee daily operations, mentor staff, and ensure every guest interaction reflects the elevated standards of our brand. This is an opportunity to step into a key leadership position within a growing, high-end spa setting.
About Us
The Spa at Litchfield Hills is dedicated to delivering exceptional service while supporting the well-being of both our guests and team. Our newly renovated facility combines thoughtful design with a sophisticated atmosphere, and we are continuing to expand with innovative services and offerings.
We foster a collaborative, respectful culture built on professionalism, accountability, and genuine hospitality.
Key Responsibilities
The Spa at Litchfield Hills - Litchfield, CT
The Spa at Litchfield Hills is seeking an experienced, service-driven Front Desk Manager to lead and elevate our guest experience team. This is a hands-on leadership role for a polished professional who thrives in a luxury hospitality environment and is passionate about developing high-performing teams.
As Front Desk Manager, you will oversee daily operations, mentor staff, and ensure every guest interaction reflects the elevated standards of our brand. This is an opportunity to step into a key leadership position within a growing, high-end spa setting.
About Us
The Spa at Litchfield Hills is dedicated to delivering exceptional service while supporting the well-being of both our guests and team. Our newly renovated facility combines thoughtful design with a sophisticated atmosphere, and we are continuing to expand with innovative services and offerings.
We foster a collaborative, respectful culture built on professionalism, accountability, and genuine hospitality.
Key Responsibilities
- Lead, coach, and develop a high-performing front desk / guest services team
- Oversee daily front desk operations, scheduling, and workflow management
- Ensure a seamless, elevated guest experience from arrival to departure
- Resolve guest concerns with professionalism and efficiency
- Maintain service standards consistent with a luxury spa / hospitality environment
- Train and mentor team members to exceed performance and service expectations
- Collaborate with leadership to improve processes and support business growth
- Troubleshoot scheduling systems, POS platforms, and front desk technology
- 3–5 years of leadership experience in front desk, hospitality, spa, hotel, or customer service management
- Proven ability to manage, coach, and develop teams (5 employees preferred)
- Strong problem-solving skills and ability to make confident decisions under pressure
- Exceptional communication and interpersonal skills with a high level of emotional intelligence
- Highly organized with strong attention to detail and operational awareness
- Tech-savvy and comfortable with scheduling software and POS systems
- Professional presence with a polished, guest-focused mindset
- Hands-on leadership style with a proactive, solutions-oriented approach
- Competitive salary (commensurate with experience)
- 401(k) with company match
- Employee discounts on services and retail
- Supportive, team-oriented work environment
- Commitment to a sustainable work-life balance
- Opportunity for advancement within a growing organization