EHR Coordinator/Supervisor

Electronic Health Records Manager – Administration | Southeastern Connecticut | New London

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut. We are proud recipients of the Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization, and a Recovery Friendly Workplace.

We are seeking a detail-oriented and experienced Electronic Health Records Manager to oversee the accuracy, completeness, confidentiality, and security of all healthcare information at SCADD — ensuring our electronic and paper health record systems operate with excellence and full regulatory compliance.

What We Offer:

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement
• Meaningful work supporting an organization making a lasting difference in the lives of individuals in recovery

What You'll Do:

As the Electronic Health Records Manager, you will serve as the organizational expert and primary steward of SCADD's health information systems — managing our EHR platform, ensuring regulatory compliance, training staff, developing reporting tools, and protecting client privacy at every turn. You will work both independently and collaboratively, serving as a key liaison between clinical operations, compliance, and our EHR vendor.

Responsibilities include:

• Serve as the primary liaison with the electronic health record vendor to resolve database performance issues and communicate platform changes or updates
• Manage and ensure the practicality and efficiency of the electronic records system, working in conjunction with Compliance and Operations leadership to maximize effectiveness
• Develop dashboard tools and customized reports to inform agency decisions
• Manage all inquiries regarding medical records — including requests, subpoenas, and court orders — while ensuring client rights are protected at all times
• Oversee the collection of paper records to ensure they are properly completed, signed, indexed, and scanned into the electronic record in a timely manner
• Manage paper records destruction at regular, scheduled intervals and ensure proper storage until destruction is appropriate per policy
• Ensure that incomplete records are identified and addressed with the appropriate department or service
• Assume responsibility for EHR management and the training of departmental personnel across the various functions of the department
• Manage education and communication to end users regarding changes to the electronic health record and workflow requirements
• Prepare monthly, quarterly, and annual reports for submission to funding agencies
• Assist and participate in departmental studies and quality improvement projects as indicated
• Serve as the agency liaison for DMHAS data-related issues and oversee the DMHAS client satisfaction survey process
• Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties

What You'll Need:

• Certificate in medical/health records management, or a High School Diploma or GED with related experience and/or training; equivalent combination of education and experience preferred
• Strong knowledge of behavioral health regulatory requirements related to HIPAA, CFR 42 Part 2, and information technology and report building
• Experience with electronic health record systems and database management
• Strong communication, organizational, and problem-solving skills
• Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion
• Ability to work both independently and collaboratively in a fast-paced environment

Why SCADD?

Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeastern Connecticut. We believe in second chances and the power of recovery — and we know that accurate, secure, and well-managed health information is essential to delivering on that mission every day. When you join SCADD, you join a team that shows up every day with hope, connection, and purpose.

If you're ready to bring your expertise to work that truly matters, we want to hear from you.

Apply today at careers.scadd.org

SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.