Community Corrections Case Officer (Rhea & Bledsoe County)

Agency Overview:

The Southeast Tennessee Human Resource Agency (SETHRA) is one of nine Human Resource Agencies in the State of Tennessee serving primarily 10 counties in the southeast region. SETHRA provides a plethora of community services to vulnerable populations serving 50,000 people each year. Our programs include everything from public transportation, justice services, and aging and disability services to food, utility, and housing assistance. At SETHRA, our work is rooted in service, collaboration, and compassion. We believe meaningful change happens when talented, purpose‑driven people come together to support one another and the communities we serve. Our team culture values integrity, open and healthy dialogue, mutual respect, and shared accountability—while still making room for laughter, connection, and celebrating wins along the way. If you are passionate about helping others, thrive in a collaborative environment, and want your work to make a real impact every day, SETHRA offers a rewarding place to grow and serve.

Job Description

Essential Functions Conditions Standards

Conduct Risk Needs Assessments

Strong-R Risk Needs Assessment, TCUD II, Addiction Severity Index, TNRAS · Conduct assessments for offenders within 7 days of referral receipt · Update Offender Management System with assessment scoring · Conduct Reassessments as required per standards

Evaluate participant progress

Determine participants needs Maintain records of programming Determine payment plans and goals · Monitor and record payments of supervision fees/fines/restitution. · Assist participants with A&D treatment sources · Develop Case plans for participants

Supervision of non-violent felony offenders Conduct face to face visits, home visits, and drug screens · Update OMS with Contact Notes with information pertinent to participant · Update Case files in regards to drug screening, home visits, and visits

Pursue professional development and training opportunities Tennessee Community Correction Pre-Service/ In-Service training Tennessee Department of Correction yearly training · Attend staff development training as requested by Coordinator/Director · Attend department meetings and provide updates on activities/progress. Attend program weekly team meeting.

Computer and general office duties Professional phone skills, Computer skills in Word, Excel, and Outlook, Correspondence with outside resources · OMS in OneDrive and Microsoft Teams · Email treatment providers via Outlook to ensure participant compliance in inpatient residential treatment · Develop warrants to submit to Court for non-compliance issues · Develop forms to maintain compliance with programming requirements

Knowledge, Skills, Abilities and Other Attributes Required

· Complete and maintain all required training from the Department of Corrections

· Excellent verbal and written communication skills

· Knowledge of and sensitivity to issues of addiction and mental health

· High energy level, enthusiasm, sense of humor, patience, and self-control

· Show demonstrated ability to interact with people of different cultures

· Ability to work as a team member and independently

· Ability to adapt easily to changes in daily schedule

· Recognize and respond to opportunities for problem solving

· Willingness to work nights and some weekend hours

· Willingness to travel

· Ability to take direction from supervisor

· Continue to develop skills as a case officer through self-reflection and continuing education

· Working knowledge of available local community services

· Knowledge of and ability to use Microsoft OneDrive and Microsoft 365 with accuracy.

· Core Competencies: time management, attention to detail, customer service interpersonal skills, caring, and reliable.

Minimum Qualifications

· Bachelor’s Degree in Criminal Justice or related field or 4 years of professional law enforcement experience

· Experience working with offenders and/or vulnerable populations

· Vehicle, insurance, and valid driver’s license

· Must meet insurance driving record standards

· Physically capable of doing general office work

· Ability to become certified in First Aid and CPR procedures

· Must maintain clean Motor Vehicle Record

· Employees in this job position are subject to random, post-accident, reasonable suspicion, drug and/or alcohol screenings.

Work Environment

This position functions in diverse work environments including offender homes, judicial court, and in a general office environment.

Position Type and Expected Hours of Work

This is a full-time position at 37.5 hours per week. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Full-Time Benefits

· State of Tennessee Retirement System

· Paid Time Off

· Life Insurance

· Medical, Dental and vision insurance

· Paid Holidays

· 37.5 hour workweek

Travel

Some travel is expected for this position.

Equal Employment Opportunity Statement

SETHRA provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, age, disability, genetic information, veteran status or any other legally protected category. The equal-employment opportunity policy applies to all aspects of application for employment and the employment relationship.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $23