What are the responsibilities and job description for the Citizen House-Bellman position at The Social Order?
Position Summary
The Bellman is responsible for providing a warm, professional welcome and departure experience for all guests. This role ensures luggage assistance, guest transportation coordination, and property knowledge are delivered with exceptional service standards. The Bellman plays a key role in creating first and lasting impressions while maintaining the highest level of hospitality and professionalism.
$15.00 per hour Plus tips!
Essential Duties & Responsibilities
- Greet guests promptly upon arrival with a friendly and professional demeanor
- Assist guests with luggage during arrival, departure, and room changes
- Escort guests to guest rooms and provide a thorough orientation of room features and property amenities
- Provide accurate information regarding hotel services, amenities, events, and local attractions
- Coordinate transportation requests (taxis, rideshares, valet retrieval, etc.)
- Maintain cleanliness and organization of the lobby, entry, and bell stand areas
- Safely store and retrieve luggage when needed
- Respond promptly to guest requests and communicate effectively with Front Desk and Concierge
- Deliver packages, messages, and special guest amenities as requested
- Uphold confidentiality and security standards at all times
Qualifications
- High school diploma or equivalent preferred
- Previous hospitality or guest service experience preferred
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Ability to lift and carry up to 50 lbs repeatedly
- Ability to stand and walk for extended periods
- Flexible schedule, including evenings, weekends, and holidays (M-F 2pm-10PM most shifts)
- Must dress business professional
Competencies
- Strong guest service orientation
- Attention to detail
- Reliability and punctuality
- Ability to multitask in a fast-paced environment
- Team-oriented mindset
Work Environment
- Fast-paced hospitality environment
- Frequent standing, walking, lifting, and outdoor exposure
- Direct interaction with guests throughout shift
About Citizen House:
A new social home for OKC, Citizen House is a celebration of artful environments and creative thinking, with distinct culinary offerings, dynamic events and elevated spaces designed to gather and play, connect and unite. Here, meaningful relationships are forged, and culture is created. Visit Citizenhouse.com for more information.
About the Social Order Dining Collective:
At The Social Order, there's rarely a dull moment. Our people are passionate and attentive with their head on a swivel. We recognize this work is hard, and we reward it. Because really, our goal is to take care of the people who take care of our guests.
Benefits include:
· Competitive Pay
· Employee Mental Health Assistance Program
· 401K Contribution after 1 year of employment
· Food and Beverage discounts at All Social Order Restaurants
· Ongoing career development opportunities
· Fun and dynamic work environment
· Medical, Dental, Vision and life Coverage with company contributions for you and dependents for full time employees
· Paid time off for full time employees
Why work with us
This is a chance to be part of a community that doesn't just follow trends - it sets them. Citizen House is a place where your ideas and contributions will be celebrated. By joining us, you'll be stepping into an environment that nurtures personal growth and celebrates individuality.
Citizen House is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Salary : $15