What are the responsibilities and job description for the Personal Lines Insurance Customer Service Representative position at The Smith Sawyer Smith Agency?
Now Hiring: Personal Lines Insurance Customer Service Representative
We are a locally owned independent insurance agency that believes in doing business the right way—by taking care of our clients and our team. We’re currently seeking a friendly, dependable Personal Lines Customer Service Representative who enjoys building relationships and being part of a supportive, close-knit office.
What You’ll Do:
- Provide personal, one-on-one service to our valued personal lines clients
- Assist with policy questions, endorsements, renewals, and new business
- Review coverage with clients to ensure their needs are met
- Work directly with insurance carriers to resolve client issues
- Maintain accurate and organized client files
- Be a trusted point of contact for our clients and agency partners
What We’re Looking For:
- Property & Casualty insurance license (or willingness to obtain)
- Personal lines insurance experience preferred, but not required
- Strong communication and customer service skills
- Detail-oriented with a positive, team-first attitude
- Comfortable using agency management systems and Microsoft Office
Why You’ll Love Working Here:
- Friendly, family-oriented work environment
- Competitive pay based on experience
- Health insurance and retirement plan options
- Paid time off, holidays, and work-life balance
- Ongoing training and support for professional growth
- A team that truly values your contributions
Interested?
Please send your resume to smorris@smithsawyerins.com or call 574-223-2166. We look forward to welcoming the right person to our team!