What are the responsibilities and job description for the Dental Practice Manager position at The Smilist?
We are seeking a dynamic and experienced practice manager for our Midtown dental practice who excels at leadership, team development, and business operations in a high-end, fast-paced environment. The ideal candidate is an effective communicator, a strong problem-solver, and a supportive leader who fosters a positive and productive workplace.
Qualifications:
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Qualifications:
- Proven experience as a dental practice manager
- Strong ability to lead, coach, and motivate a team to achieve success
- Exceptional patient care and customer service skills
- Business acumen - ability to monitor production/collection, read P&L reports, manage budgets, and set/reach goals
- Ability to adapt, multitask, and step into various roles as needed to support the team
- A proactive and solution-oriented mindset with the ability to navigate challenges effectively
- A motivated professional looking for long-term growth within an expanding company
- Manage and coordinate all aspects of the dental office’s daily activities, including patient scheduling, appointment management, and patient flow
- Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences
- Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner
- Ensure that patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage
- Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators
- Promote a positive work environment, fostering a culture of teamwork, professionalism, and continuous learning
- Coordinate staff schedules to ensure adequate coverage for patient appointments, and adjust schedules based on patient needs and office requirements
- Monitor performance, provide feedback, and conduct performance reviews for all team members
- Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments from patients and insurance companies
- Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements
- Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints
- Prepare financial reports, monitor profitability, and recommend strategies to improve office performance and financial outcomes
- Ensure the dental office adheres to all local, state, and federal regulations, including OSHA, HIPAA, and ADA requirements
- Maintain up-to-date knowledge of dental laws, regulations, and industry standards to ensure ongoing compliance
- Implement and enforce office policies, procedures, and protocols to maintain consistency and high standards of care
- Ensure accurate and confidential patient recordkeeping in compliance with HIPAA regulations
- Develop and execute marketing strategies to attract new patients and retain current ones, including managing the practice’s online presence, social media, and local advertising
- Coordinate patient outreach, recall systems, and appointment reminders to improve patient retention
- Collaborate with the dentist or practice owner to implement growth strategies, assess market trends, and enhance service offerings
- Identify and recommend opportunities for expanding services, improving patient care, and increasing patient volume
- Competitive compensation
- Benefits package for FT employees - health, dental, vision insurance, and more!
- Opportunity for professional growth and continuing education
- A chance to make a real impact on the health and well-being of our patients
- Salary Range - $80,000-$90,000
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Salary : $80,000 - $90,000