What are the responsibilities and job description for the SAP S/4 Service Management Lead position at The Silicon Partners Inc.?
Job Details
S/4HANA Service Management
Mason, OH
Contract 6 Months
Rate: $All Inclusive
Note: Require someone local to OH or relocators for this opportunity
Job Description
Key Responsibilities
Lead workshops, translate requirements into functional designs, and configure S/4HANA Service processes.
Design and maintain Service Contract processes including billing plans and renewals.
Own end-to-end Service Order process configuration, including planning data, service products, parts logistics, and billing scenarios.
Define test strategies; lead SIT/UAT; manage defects; and deliver releases across CRM/S/4HANA Service.
Author and maintain configuration documents, functional specs, user guides, and training materials.
Triage and resolve complex incidents; conduct root-cause analysis; propose preventive enhancements.
Drive integrations with SAP FSM/BTP/CPI/Service Cloud and ensure cross-module integration with SD, PM, PS, PTP, RTR, ECM, SSAM.
Advise on compatibility pack timelines and guide migration toward S/4HANA Service.
Stay abreast of SAP release notes and best practices; bring innovation ideas to the service portfolio.
Required Qualifications
10 years in SAP functional roles with 5 years specific to SAP CRM Service and 3 years in S/4HANA Service Management.
Experience configuring transaction types, item categories, action profiles, status management, partner determination, and pricing in CRM.
Hands-on in S/4HANA Service: service orders, quotations, confirmations, service contracts.
Strong cross-module integration (SD, PM, PS, PTP, RTR, ECM, SSAM and SAP FSM) and integration experience with CPI.
Strong experience in integration with PI/PO as well for the custom enhancements and ability to translate business requirements into system configurations and explore solutions to meet requirements.
Help support reporting team with field mapping exercise and reporting support experience.
End-to-end testing leadership, documentation, and release coordination.
Excellent stakeholder communication and ability to lead workshops.
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