What are the responsibilities and job description for the Operations Manager position at The Shutter Shop?
Overview
Job Title: Office & Operations Manager
The Shutter Shop | Full-Time | On-Site
About the Role
The Shutter Shop is looking for a highly organized, personable Office & Operations Manager to be the backbone of our day-to-day business. This is a full-time, in-person position for someone who thrives in a fast-paced environment, loves keeping things running smoothly, and takes pride in delivering exceptional customer service from first contact to project completion.
Key Responsibilities
- Serve as the primary point of contact for incoming calls and emails — answering promptly, professionally, and with a customer-first attitude
- Manage and coordinate multiple customer projects simultaneously, tracking each job from initial inquiry through scheduling, installation, and follow-up
- Schedule and confirm appointments for in-home consultations and installations
- Maintain accurate records of orders, project timelines, customer communications, and job statuses
- Coordinate with installers and vendors to ensure timely delivery and scheduling
- Prepare and send quotes, invoices, and follow-up correspondence
- Keep the office organized and stocked; manage day-to-day administrative tasks
- Proactively communicate with customers about lead times, updates, and any changes
- Identify and flag scheduling conflicts, delays, or issues proactively.
- Support ownership and team with reporting, ordering, and operational needs as they arise
What We’re Looking For
- 2 years of experience in office management, operations, project coordination, or a similar role
- Strong phone presence — comfortable handling a high volume of calls with warmth and professionalism
- Excellent written communication skills for email correspondence
- Proven ability to juggle multiple projects and priorities without dropping the ball
- Detail-oriented with strong organizational and time-management skills
- Proficient in common office tools (email, scheduling software, spreadsheets); experience with CRM or job management software a plus
- Self-starter who can work independently and take ownership of their responsibilities
- Background in home improvement, construction, or a trade-related industry is a plus but not required
What We Offer
- Full-time, Monday–Friday schedule
- Competitive pay based on experience
- A supportive, close-knit team environment
- The satisfaction of helping customers transform their homes
Pay: From $25.00 per hour
Work Location: In person
Salary : $25