Front Desk Guest Experience Specialist

Join our dynamic Family Health Club as a Hospitality Specialist and be the welcoming face of our health club community! This vital role combines exceptional customer service with efficient office management to ensure smooth daily operations. As the first point of contact for patients and visitors, you will create a positive, organized environment that promotes health and well-being. Your energetic approach and attention to detail will help foster a supportive atmosphere where clients feel valued and cared for from the moment they walk through the door.

Job description:

We are hiring for 2 position.

We are hiring for the following Morning Shifts:

Monday 5am-10am;

Thursday 5am-10am;

Friday 5am-12pm;

Sunday 10:30am-2:30pm

We are also hiring for the following day shifts

Monday-Thursday 3:30pm-7:30pm

Shifts are subject to change on occasion, additional shifts are also available at other times, coverage of other staff is occasionally requested. Schedule is set a month in advance.

Duties

• Greet Members, Guests, and staff with a friendly, professional demeanor to establish a welcoming environment
• Answer multi-line phone systems promptly, providing accurate information and directing calls efficiently
• Manage appointment scheduling, calendar coordination, and follow-up reminders using office management software
• Handle clerical tasks such as filing, data entry, proofreading documents, and maintaining patient records with precision
• Support office operations by managing incoming and outgoing mail, organizing supplies, and ensuring the reception area remains tidy
• Assist with client communication via email or phone to answer inquiries, provide information, and support customer service initiatives
• Perform general administrative duties including typing reports, managing office supplies inventory, and supporting personal assistant tasks as needed

Requirements

• Reasonable computer skills with proficiency in Microsoft Office (Word, Excel, Outlook) and general computer literacy
• Previous front desk or multi-line phone system experience demonstrating excellent phone etiquette and customer support skills
• Exceptional organizational skills with the ability to multitask efficiently in a fast-paced setting
• Excellent client communication skills with a friendly demeanor and professional appearance
• Ability to manage time effectively while handling multiple responsibilities simultaneously
• Personal assistant or calendar management experience is a plus to support scheduling needs

Join us in making a difference by providing outstanding front desk support that enhances our members & their guests experience. We value energetic individuals who are committed to fostering a caring environment through excellent organizational skills and compassionate communication. This paid position offers an opportunity to grow within a supportive team dedicated to health and community well-being.

Pay: $15.00 - $16.50 per hour

Expected hours: 5.0 – 25.0 per week

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Please confirm you can work all listed shifts

Work Location: In person

Salary : $15 - $17