Operations Specialist

Operations Specialist

The Shipping Post
Punta Gorda, Florida

Position Summary

The Shipping Post is seeking a dependable, customer-focused Operations Specialist to help lead the daily operations of our locally owned shipping, printing, and business services stores.

This is more than a retail or customer service position. Our Operations Specialists are trusted team members who help ensure the store operates smoothly every day. They are key holders, problem solvers, technology troubleshooters, administrative specialists, and customer service leaders who help create an outstanding experience for every customer.

If you enjoy helping people, solving problems, learning new technology, and taking ownership of your work, we'd love to meet you.

What You'll Do

Customer Service

• Deliver friendly, professional, and personalized customer service.
• Assist customers with UPS, FedEx, USPS, and DHL shipping services.
• Help customers with printing, copying, scanning, faxing, and mailbox services.
• Recommend the best shipping and business solutions for each customer's needs.
• Resolve customer concerns with professionalism and confidence.
• Build lasting relationships with customers by providing exceptional service.

Store Operations

• Open and close the store independently.
• Serve as a trusted key holder responsible for daily operations.
• Balance registers and complete daily closing procedures.
• Prepare bank deposits.
• Maintain a clean, organized, and welcoming store.
• Monitor inventory and supplies and communicate ordering needs.
• Ensure store policies and operational procedures are consistently followed.
• Help maintain high operational standards throughout the store.

Administrative & Business Operations

• Prepare and submit lost and damaged package claims with UPS, FedEx, USPS, and other shipping carriers.
• Communicate with customers throughout the claims process and provide timely updates.
• Process applications and required USPS documentation for new private mailbox customers.
• Maintain accurate customer records while handling confidential information with professionalism.
• Complete operational paperwork accurately and on time.
• Assist with filing, reports, recordkeeping, and other administrative responsibilities.
• Follow established procedures to ensure accuracy and compliance.

Technology & Problem Solving

• Troubleshoot printers, computers, scanners, and shipping software.
• Learn and utilize PostalMate and other business systems.
• Resolve routine technology issues before escalating them.
• Identify opportunities to improve efficiency and customer service.
• Think independently and solve problems while maintaining excellent customer service.

Team Leadership

• Lead by example through professionalism, accountability, and a positive attitude.
• Assist with training and mentoring new team members.
• Support coworkers during busy periods.
• Help foster a positive, respectful, and team-oriented workplace.
• Take ownership of the store when working independently.

What We're Looking For

The ideal candidate is someone who:

• Is dependable, punctual, and highly organized.
• Enjoys helping people and creating exceptional customer experiences.
• Learns new technology quickly.
• Can work independently with minimal supervision.
• Is comfortable making decisions and solving problems.
• Pays close attention to detail and follows procedures accurately.
• Takes pride in completing work correctly the first time.
• Communicates professionally with customers and coworkers.
• Wants to grow with a locally owned business.

Preferred Qualifications

• Three or more years of customer service, retail, office administration, banking, hospitality, shipping, or similar experience.
• Previous experience opening or closing a business is preferred.
• Comfortable learning multiple computer systems and technology.
• Strong organizational and administrative skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to lift packages weighing up to 50 pounds.
• Notary Public certification (or willingness to become one) is a plus.

Compensation & Benefits

• Competitive hourly pay based on experience.
• Opportunities for advancement and increased responsibility.
• Paid training.
• Paid vacation.
• Employee discounts.
• Supportive, family-owned work environment where your contributions matter.

Expected Pay: $16.00 per hour, depending on experience and qualifications.

Why Join The Shipping Post?

For more than 30 years, The Shipping Post has been helping our community with shipping, printing, mailbox services, business services, and personalized customer care.

We believe in doing things the right way, taking care of our customers, supporting one another, and continually learning and improving. We're looking for someone who wants more than just a job—someone who wants to become an important part of a growing local business.

If you're dependable, enjoy solving problems, love helping people, and take pride in your work, we'd love to hear from you.

Pay: From $16.00 per hour

Benefits:

• Paid time off

Application Question(s):

• 1. How many years of full-time customer service experience do you have?
• 2. Have you independently opened or closed a business before? If so, with which employer?
• 3. Are you comfortable with accounting and making bank deposits?
• 4. This position requires working the hours of 11AM-6PM Monday through Friday and some Saturdays. Are you able to meet this requirement?
• 5. Are you seeking a long-term position (2 years) rather than temporary or seasonal employment?
• 6. Are you comfortable lifting packages weighing up to 50 pounds?
• 7. What interests you about working at The Shipping Post instead of another retail or customer service job?
• 8. Tell us about a time you solved a difficult problem without waiting for your manager.
• 9. Describe a time when you had to learn a new computer system or technology. How did you approach it?
• 10. What accomplishment from a previous job are you most proud of?
• 11. What does excellent customer service mean to you?

Work Location: In person

Salary : $16