What are the responsibilities and job description for the OTM Lead Technical Analyst position at The Sherwin-Williams Company?
The Lead Technical Analyst role is responsible for leading the support for software-as-a-service(SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data forinternal department planning and activities. The incumbent will lead the partnership with technical teams toensure software systems are running efficiently with minimal downtime. The incumbent will be responsible formanaging configuration, set up, and updates to the applications, validating that their team has entered data intoestablished tables, fields, and system databases with the highest level of accuracy. The incumbent is an expert indeveloping custom queries and building reports utilizing query and flexible reporting tools to facilitate businessmanagement decisions. The role will provide strategic advice to management concerning changes in applicationsdevelopment, maintenance and system standards to optimize performance and mitigate potential risk with theability to analyze various metrics to monitor performance and provide insights to management. The incumbent willlead and mentor the team responsible for training users on the applications and setting up user access. They willsupervise the collaboration between cross-functional teams and client stakeholders to provide sufficient supportfor the enterprise-wide applications.
WHAT THE ROLE WILL DO:
Lead the support for software-as-a-service (SaaS) and enterprise-wide applications by providing guidance ondeveloping and identifying design considerations and business impacts needed for configuration
Drive quality of data for internal department planning and activities
Lead configuration, setup, and updating of applications, and provide guidance as needed
Manage data loading process into established tables, fields, and system databases
Review and approve governance standards and processes for data input, structures, and storage mechanisms
Lead the team in building reports and provide strategic insights and recommendations related to businessmanagement and staff decisions
Lead and mentor the team responsible for training users on the applications and setting up user access
Provide strategic recommendations for changes in applications development, maintenance, and systemstandards
Establish and share Enterprise-wide Applications perspective when collaborating with cross-functional technicalteams within the organization, to ensure the integration and interoperability of enterprise-wide systems
Lead and liaise with client stakeholders and external vendors to ensure support for enterprise-wide applications
This position is not hybrid/remote and will be located at our Cleveland Headquarters office.
This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.Must be eighteen years or older
Required Qualifications:
6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
Extensive knowledge of enterprise-wide Oracle applications and software platforms
Experience managing software-as-a-service (SaaS) and enterprise-wide systems
Expertise in configuring and setting up various Oracle enterprise-wide applications
Experience applying security designs and principles to technology-based business solutions
Experience leading teams and overseeing database management and maintenance
Ability to develop and review complex custom queries using query and reporting tools
Extensive knowledge of data management best practices and quality control processes
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
Bachelor's degree in Computer Science or Information Technology. In lieu of a degree, at least 9 years of experience in enterprise-wide software support
Must be (18) eighteen years of age
Must be legally authorized to work in the country of employmentwithout now or in the future requiring sponsorship for employment visa status (e.g., OPT, CPT, H1B, EB-1, etc.)
Preferred Qualifications:
Experience leading or supporting multiple Oracle Transportation Management (OTM) implementations across diverse transportation networks, including domestic, international, parcel, LTL, truckload, and intermodal operations.
Advanced knowledge of transportation management best practices, freight optimization strategies, carrier management processes, and supply chain execution within complex distribution environments.
Experience designing and supporting integrations between OTM and enterprise applications such as ERP, Warehouse Management Systems (WMS), EDI platforms, carrier networks, and cloud integration solutions including Oracle Integration Cloud (OIC).
Demonstrated expertise translating complex transportation requirements into OTM configurations and automated workflows, including functional design, configuration, documentation, testing, implementation, and production deployment of transportation solutions.
Certifications in ITIL, Microsoft, and/or Oracle
Technical Skills:
System Configuration
Software Development Lifecyle (SDLC) Methodology
Cloud Technologies & Platforms
Data Analysis
Data Modeling
Data Warehousing & ETL Processes
Reporting Tools
Systems Security & Access Control
Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
VEVRAA Federal Contractor requesting priority referral of protected veterans.