Customer Experience Assistant

The Shepherd Color Company is a leading global producer of complex inorganic color pigments. Our color pigments are an extraordinary class of inorganic pigments that offer stable, long-lasting color for many applications. They have unbeatable weatherability, heat and chemical resistance, are non-warping and easy to disperse. Our products can be found everywhere, from the non-stick surface of your favorite cookware to adding color and IR reflectivity to roofing and siding to help keep buildings cool.

Headquartered in Cincinnati, Ohio (West Chester) with sales offices in Belgium, Australia, Japan, and China, along with our global distributors, we supply millions of pounds annually of our high-quality pigments and support our customers around the world. Our success has been built upon the fundamental belief that promoting people of exemplary character, doing quality work, and offering differentiated products, Shepherd Color brightens lives. We are searching for a qualifed Customer Experience Assistant to join our team.

The Customer Experience Assistant supports order fulfillment, inventory management, and shipping coordination in a fast‑paced manufacturing environment. This role partners with Production, Supply Chain, Quality Assurance (QA), and Sales to ensure accurate, on‑time delivery and excellent customer service.

Key Responsibilities

• Coordinate with Production, Supply Chain, and QA to ensure product availability
• Prioritize packaging, blending, and shipping based on production schedules and open orders
• Prepare and maintain shipping documentation; schedule shipments and pickups, material in process, and material in inventory
• Allocate inventory efficiently and track material through ERP systems
• Monitor inventory levels, investigate discrepancies, and process returns
• Maintain shipping and order status reports for internal teams
  
  

Qualifications

• Associate or Bachelor’s degree preferred (technical discipline a plus)
• Experience in chemical or pigment manufacturing strongly preferred
• Strong communication skills working across a variety of departments
• Manufacturing, order fulfillment, inventory, or logistics experience is a plus
• Strong organization, problem‑solving, and prioritization skills
• Comfortable working with multiple computers systems and keeping detailed records
  
  

Work Environment

• On‑site role in a chemical manufacturing setting
• Frequent walking
• Must be able to wear a respirator
  
  

Competitive Benefits

• 401(K) plan – including Profit Sharing (no employee match required)
• Tuition Reimbursement Plan
• Health, dental, vision, group term life and disability insurance starting Day 1
• Low, Pre-tax healthcare and dependent care flexible spending accounts
• Potential Annual Bonus
• 12 Paid holidays
• Employee Assistance Program
• Internal mobility and growth opportunities
  
  

The Shepherd Material Science Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity or expression, age (40 or over), disability, veteran status or other characteristics protected by law.