What are the responsibilities and job description for the Dispatcher/Customer Service position at The Shelly Company?
Job ID: 527014
The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety.
Schedule: Full‑time, with significant overtime opportunities May-October
About the Role
As a Dispatcher with The Shelly Company, you are the central hub that keeps our materials, projects, and customers moving. You’ll coordinate daily truck schedules, support project teams, and ensure materials reach job sites safely and efficiently. This is a fast‑paced, problem‑solving role where no two days look the same — ideal for someone who thrives on communication, multitasking, and keeping operations running smoothly.
What You’ll Do
- Coordinate and dispatch trucks for aggregate and asphalt deliveries across day and night shifts.
- Build efficient routes, monitor delivery progress, and adjust schedules as conditions change.
- Serve as the communication link between drivers, brokers, project managers, and customers.
- Maintain strong relationships with trucking partners and ensure compliance with safety and documentation requirements.
- Review and process trucking invoices for accuracy.
- Support estimating and sales teams by reviewing haul routes and volume needs for upcoming bids.
- Use dispatch systems and standard office software to manage schedules and documentation.
What Peak Season Looks Like (May–October)
This role includes consistent overtime during the busy season, often 10–20 hours per week depending on project volume. During this period, there may be occasional Saturday work. Saturday hours are typically partial days and can be completed remotely or using a company‑provided cell phone. Most after‑hours work can also be handled remotely.
What Standard Season Looks Like (November–May)
During the standard season, dispatchers typically work 36–45 hours per week with a more predictable schedule and steady workflow. This period offers consistent hours, regular routines, and opportunities to focus on planning, communication, and supporting ongoing projects without the intensity of peak‑season volume.
Who Thrives in This Role
- Strong communicators who stay calm under pressure
- People who enjoy coordinating moving parts
- Fast decision‑makers
- Individuals who like building relationships with drivers and project teams
- Those who want a role with clear impact on daily operations
What You Bring
- High school diploma or GED
- 1–3 years of dispatch, logistics, transportation, or related experience (preferred but not required)
- Ability to multitask in a fast‑paced environment
- Comfort using computer systems and learning dispatch software
- Strong problem‑solving and customer service skills
- Ability to use everyday math (percentages, addition, subtraction, multiplication, division) to check load quantities, rates, and delivery information
Work Environment
This is primarily an office‑based role with occasional visits to plants or job sites.
Why Join The Shelly Company
- Competitive hourly pay
- Overtime opportunities during peak season
- Comprehensive medical, dental, and disability benefits
- Retirement savings program
- Growth and development opportunities within CRH
- This role provides a strong foundation for advancement into dispatch or logistics leadership, sales, operations, and other roles across the business.
- A supportive, safety‑focused culture
Equal Opportunity Employer
CRH is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.