Customer Service Representative/Sales Assciate

Job Overview:

We are seeking a highly organized and customer-focused individual to join our team as a Sewing Machine Service Coordinator & Customer Service Representative. This position involves managing the check-in and check-out process for sewing machines, processing transactions at the register, and providing outstanding customer service both in-store and over the phone. The ideal candidate will be detail-oriented, friendly, and able to handle multiple tasks efficiently while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Sewing Machine Check-in/Check-out:
• Accurately track sewing machine service statuses using our Purchase Order (PO) system.
• Check in machines that are brought in for maintenance/repair.
• Check out machines to customers, ensuring all necessary paperwork and payment is completed.
• Inspect returned machines for any damage or issues and report accordingly.
• Update customer and machine records in the PO system.
• Customer Service:
• Greet customers warmly and provide assistance as they shop for sewing machines and related products.
• Answer customer inquiries both in-store and over the phone regarding sewing machine features, pricing, availability, and policies.
• Assist with troubleshooting basic machine-related issues and direct customers to the appropriate resources for more advanced support.
• Resolve customer complaints or concerns in a timely and professional manner, escalating to management when necessary.
• Register Operations:
• Operate the cash register to process sales transactions efficiently and accurately.
• Handle payments, provide receipts, and issue refunds as needed.
• Ensure the cash register is balanced at the beginning and end of each shift.
• General Store Support:
• Maintain a clean and organized checkout area and customer-facing spaces.
• Assist with stocking shelves, organizing products, and ensuring inventory levels are properly maintained.
• Perform other duties as assigned by the Store Manager to support day-to-day operations.

Qualifications:

• Experience:
• Previous experience in retail, customer service, or office administration is preferred.
• Skills:
• Garment construction, quilting, crafting, mending, etc. is prefered
• Excellent communication skills, both verbal and written.
• Strong attention to detail, particularly in handling inventory and customer records.
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
• Proficient with basic computer programs and POS systems.
• Personal Attributes:
• Friendly, approachable, and customer-oriented.
• Patient and able to handle challenging customer situations with tact.
• Ability to work both independently and as part of a team.

How to Apply:

Please submit your resume and a brief cover letter outlining your qualifications and interest in the position. Please email me if you have any interest...lewis@sewingmachineshop.com

Job Types: Full-time, Part-time

Pay: $20.00 - $27.00 per hour

Benefits:

• On-the-job training

Work Location: In person

Salary : $20 - $27