Service Advisor - Sewell BMW of The Permian Basin

Service Advisor - Sewell BMW of The Permian Basin

The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests. 

Roles and Responsibilities: 

• Greet each guest in a prompt, courteous manner 100% of the time 

• Schedule appointments and manage vehicle repair process via the dealership management system 

• Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately 

• Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion 

• Obtain customer, vehicle data, and method of payment 

• Test-drive the vehicle with the customer to ensure proper operation 

• Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval 

• Obtain customer signature on repair order 

• Schedule a time with the customer to discuss the vehicle status

• Obtain accurate customer contact information 

• Follow up on the progress of each repair order with the assigned technician 

• Contact the customer by telephone regarding changes in the estimate or time promised 

• Record any changes on the repair order in approved standards 

• Deliver vehicles to customers and answer any questions or concerns

• Review work performed and discuss charges or coverage 

• Advise the customer of future maintenance or repair needs 

• Ensure all needs are met and ask if anything else can be done

• Explain the survey the customer will receive and its importance 

• Attend training classes and meetings as needed per Sewell and BMW standards 

Schedule: Monday through Friday 7 am. - 6 pm and alternating Saturdays 

Skills and Requirements: 

• High school diploma or GED 

• Valid driver license and acceptable driving record 

• Background and drug screening 

• Ability to multitask