Ombudsman - Long-term Care

Join the team at The Senior Source and feel the energy, enthusiasm, and passion for Making Older Better. We are seeking a Long-Term Care Ombudsman who possesses exceptional organization and analytical thinking skills, and is detail-oriented, self-motivated and able to work independently.

Purpose:

The Long-Term Care Ombudsman Program protects the health, safety, welfare and rights of Dallas County nursing home and assisted living residents by advocating for their quality of life and care. The Long-Term Care Ombudsman serves the residents in assigned nursing homes and assisted living facilities, by monitoring the care provided in the facilities and working to resolve complaints on behalf of the residents.

Ombudsman Primary Responsibilities:

• Scheduling and making regular visits to assigned nursing homes and assisted living facilities.
• Receiving, investigating, and working towards resolution of complaints reported to the Ombudsman Program.
• Providing guidance on the process of choosing a facility for people in the community and sharing information on specific facilities.
• Scheduling and making presentations in the community, as well as to facility staff, family groups and resident councils to increase visibility of the Ombudsman Program.
• Providing one-on-one consultations on long-term care issues for residents, families and facility staff.
• Assisting in the training, supervision, retention, and evaluation of volunteer ombudsmen who are assigned to specific facilities.
• Maintaining thorough documentation of visits and casework, preparing monthly reports, and working closely with the Long-Term Care Ombudsman Program Director to monitor progress towards program goals.
• Being knowledgeable of the licensing standards for nursing homes and assisted living facilities
• Developing a working knowledge of, and remaining current on, local, state, and national issues involving long-term care facilities, and engaging in systems advocacy related to those issues, when appropriate.
• Engaging in all aspects of the general operation of the program and maintaining the program in the absence of the director, as assigned.
• Attending regular staff meetings and in-service training sessions
• Performing other related duties as assigned by the Long-Term Care Ombudsman Director.

Ombudsman Qualifications:

• A bachelor's degree in social work or a related field with a minimum of 3-5 years of experience in social services, preferably in the field of aging or advocacy.
• Bilingual prospects are encouraged to apply.
• Demonstrate diplomacy, assertiveness, and problem-solving skills; work effectively with individuals of varying backgrounds, ages and interests; and possess strong public speaking and writing skills.
• Excellent organization and computer proficiency required, including proficiency with Salesforce, PowerPoint, Excel, and Word. Knowledge of aging preferred.

Ombudsman Position Positives:

• Generous PTO policy
• 403(b) contribution plan with employer matching
• A collaborative culture with team building and staff events throughout the year.

The Senior Source is the #1 resource in the Dallas area for empowering and equipping individuals and families to navigate aging. Since 1961, we have provided financial and emotional services for older adults to age with dignity and purpose. Whether older adults are navigating financial matters, caregiving issues, or senior living options, The Senior Source guides them towards a successful solution.

The Senior Source is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Dallas, TX 75219

Salary : $55,000