Shopping Experience Product Manager

Job Title: Shopper Experience Product Manager

Location: Cupertino, CA (remote with ability to travel onsite for meetings as needed)

Duration: 12 months with a strong chance of extension to 18 months

Overview

We are seeking a Shopper Experience Product Manager to reimagine the customer journey across the online store. This role will focus on the buyflow experience — everything from when the customer first sees a marketing message through the point they add a product to their shopping bag. The Product Manager will serve as the Voice of the Customer, ensuring a seamless, intuitive, and impactful end-to-end shopping experience.

Key Responsibilities

• Lead and deliver in-progress projects that directly impact the shopper journey and buyflow.
• Balance business priorities with technical feasibility when making project recommendations.
• Collaborate with 200 cross-functional stakeholders across business, engineering, UX, legal, and operations to align on project goals and execution.
• Author and review clear, detailed product requirements with a strong understanding of APIs, backend systems, and their impact on the customer experience.
• Partner with peers to ensure timely execution and achievement of all project milestones.
• Conduct technical and business landscape analysis to inform recommendations to leadership.
• Communicate project status, risks, and issues clearly to teams and senior leadership.
• Drive risk assessment and develop mitigation strategies as needed.
• Manage priorities across multiple intersecting workstreams while maintaining both big picture vision and day-to-day details.
  
  

Top Skills & Qualifications

• Senior-level Product Management experience in large-scale eCommerce environments (e.g., Walmart, Target, Macy’s, eBay, Amazon, Best Buy).
• Proven success designing eCommerce buyflow UX products at scale.
• Strong grasp of eCommerce fundamentals including content publishing workflows, dependencies, and end-to-end operational handoffs.
• Excellent communication, presentation, and interpersonal skills; comfortable pitching to VP level executives.
• Strong leadership skills with the ability to influence and align large, global cross-functional teams.
• Technical acumen with the ability to understand APIs, backend platforms, and recommend improvements at a high level.
• Demonstrated experience navigating complex product lifecycles involving multiple teams and dependencies.
  
  

Preferred Background/Industry Experience

• Deep experience in eCommerce and digital retail, ideally with companies known for large-scale operations and complex shopper experiences.
• Open to candidates with smaller company experience if coupled with strong eCommerce buyflow expertise.
  
  

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

73801