Client & Donor Coordinator

Donor & Client Relations Coordinator

Remote, Part-Time to Full-Time   

The Seed Scout 

OVERVIEW:

The Seed Scout is a known sperm donor matchmaking company that helps intended families build their families through a thoughtful, human-centered process. We take this work seriously because the people on the other end of every email, every file, and every introduction are in one of the most meaningful moments of their lives. We are a small, fully remote team that moves quickly, holds a high bar, and genuinely cares about the work we do together.

We are hiring a Donor and Client Relations Coordinator to be the operational core of our matching process. This role keeps everything moving behind the scenes: onboarding clients and donors, preparing legal documents, managing data, and making sure nothing slips through the cracks. You will be deeply embedded in the coordination team and trusted to own your work with minimal hand-holding.

This role starts part-time and transitions to full-time after a 90-day trial period. It is designed for someone who wants to grow with us, not just fill a seat.

WHAT YOU WILL DO:

• Build and maintain onboarding records for new clients and donors, including contact, clinic, and medical details
• Enter and maintain data across Airtable, Google Sheets, and the Client Preference Tracker
• Prepare and distribute match sheets to client and donor attorneys after every confirmed match
• Run background checks on prospective clients and flag any findings before introductions happen
• Own client offboarding from start to finish, including checklist sign-off and all outbound communications
• Catch errors before they reach clients, donors, or legal partners and flag them immediately
• Support donor onboarding including contract prep and file organization
• Track donor status and pipeline changes and route issues to the right person quickly
• Assist with monthly catalog prep, donor material organization, and quality checks
• Join calls with donors and clients when needed, always showing up with warmth and professionalism
• Pitch in across the team wherever things need support, not just within your defined lane
• Document what you learn and help us build better processes as we grow
• Occasionally attend in-person events and conferences, a few times per year

WHAT EXCITES US ABOUT YOU:

• You notice when something is off, even when no one asked you to check
• You build systems and lists for yourself because you hate dropping things
• When something goes wrong, your first instinct is to fix it and prevent it next time
• You are warm with people and have high EQ 
• You communicate clearly and confidently, whether you are writing an email to an attorney or jumping on a call with a client you have never spoken to before.
• You are comfortable in a small team where not everything is perfectly defined
• You understand that every file you touch represents a real family, and that raises your standards
• You do not need a background in fertility, but you need to be meticulous about details. 

QUALIFICATIONS:

Required

• Exceptional attention to detail. This is the single most important quality we are hiring for.
• 1 to 3 years of experience in coordination, operations, administration, or a customer-facing role
• Highly organized and self-directed with a track record of managing multiple tasks reliably
• Strong written communication, professional and warm in equal measure
• Comfortable working independently in a fully remote environment
• Quick to learn new tools and able to work across multiple platforms at once

Nice to Have

• Experience in a startup or small team environment where you had to figure things out as you went
• Familiarity with Airtable, Slack, Canva, or Google Drive
• Background in customer service, community management, or a client-facing coordination role
• Any experience in medical or reproductive health adjacent work

COMPENSATION AND BENEFITS

This role starts part-time and converts to full-time after a successful 90-day trial period. The compensation range below reflects the full-time annual salary. During the part-time period, hours are paid proportionally at the equivalent rate.

• Base salary: $60,000 to $75,000 annually, based on experience
• Health insurance stipend provided
• 401(k) matching
• Paid time off
• Paid company holidays
• Fully remote with occasional in-person events a few times per year
• Real room to grow inside a company that is scaling and building something meaningful

HOW TO APPLY:

We review every application personally. If we think you could be a fit, you will hear from us within 5 to 7 business days to schedule a first conversation with our hiring manager. From there, the process moves to a short take-home assignment and a final conversation with our founders.

We know job searching takes real energy. We appreciate you taking the time to learn about us, and we will always let you know where you stand.

EQUAL OPPORTUNITY STATEMENT

The Seed Scout is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. We are committed to building a team that reflects the diversity of the families we serve.