Senior Client Partner - Sales & Sales Ops

SENIOR CLIENT PARTNER - SECOND CITY WORKS

Position location: Remote (US and CAN only) or Chicago, IL  

Position type: Full time

About Second City Works 

Second City Works is the professional services side of The Second City, the world’s leading comedy theatre and school of improvisation. We serve more than 600 clients through hands-on improve based learning, licensed and custom video, consumer marketing programs, and custom live & virtual entertainment. When businesses engage Second City Works, they develop unique insights and skills to better collaborate and create with their colleagues and customers. We work with leading international clients across various industries, including Tech, CPG, financial services, sport, hospitality and healthcare.  We are adding to our Sales team to expand our impact and match market demand for our solutions. To know more about us, visit https://www.secondcity.com/second-city-works.  

About the role 

Our Second City Works Senior Client Partners are responsible for outreach to prospective clients, consulting with prospects to truly understand their business needs, making recommendations to prospects on the SCW product offerings that will meet those needs, and ultimately driving SCW revenue to meet individual and team quota goals. Senior Client Partners on the team also collaborate with internal stakeholders to design product offerings that meet client and partner business goals.    

Our client and partner network is expanding, and we are looking to add a Senior Client Partner to enhance our position as a strategic partner to the Toronto market by prospecting and closing net new business in that market.  The role will consult with prospects to identify their business challenges in areas such as ethics and compliance, diversity & inclusion, sales effectiveness, and improving leadership skills.  This role will require critical thinking in order to provide and present a tailored solution based on prospect needs.   Once successfully onboarded with the Toronto market, this role will have the opportunity to capitalize on additional leads for the US market as our business continues to expand into new geographies and due to increased outbound efforts and new partnership opportunities. 

This is a full-time, exempt position reporting to the Chief Financial Officer.   

Role Responsibilities 

• Meeting an individual sales quota by managing the full sales cycle for the Toronto market, as well as other assigned leads in the US, including cold prospecting to create opportunities and expand the book of business, consultation and demoing prospects, negotiation / closing deals and ensuring smooth handoff to internal production teams 
• Managing and converting inbound leads for the Toronto market (and other assigned leads) to opportunity and closed / won business 
• Use internal technology platforms to track, update, communicate prospect and client information, including providing accurate sales forecasts and account status reports to team and leadership 
• Make strategic recommendation to enhance Toronto market growth and revenue potential, and execute on green-lit strategies to drive revenue  
• Project managing client events along with internal production managers 
• Collaborating with internal teams to design and develop custom products and services that meet prospect business needs 
• Lead and engage in new out-bounding efforts to win new customers, as well as develop key account strategies to grow business with existing customers 
• Occasional travel to client sites and/or Second City’s Toronto theater space to oversee and help facilitate event success for large scale / VIP events 

Candidate Qualifications: 

• At least 5 years proven track record of meeting / exceeding sales quotas in full sales cycle environments 
• Expertise in consultative approach and solution-based selling  
• Ability to successfully build relationships with C-suite prospects and clients, as well as roles at every level  
• Extensive network to leverage and bring new business to The Second City 
• Strong leadership skills and an ability to operate in positions requiring significant self-direction and motivation 
• Ability to work cross functionally and successfully collaborate internally across internal stakeholder groups to ensure client engagement and satisfaction 
• Ability to maintain accurate and updated opportunity and client records in company CRM – Salesforce experience preferred but not required  
• Ability to prepare sales forecasts, account status reports, and make recommendations to enhance account growth and revenue potential 
• Ability to problem solve creatively and be resourceful 
• Ability to effectively prioritize tasks and time within a fast-moving environment, and ensure timely communication with prospects, clients and internal collaborators 
• Ability to maintain a high level of organization and nail details while maintaining forward momentum  
• Strong communication skills, both written and verbal - presentation and report-building are a necessary part of presenting to clients on a regular basis 
• Understanding of selling B2B professional services and products preferred, but not required 

The Second City is an open, inclusive workplace and welcomes applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our community. 

All candidates for this role will be asked to authorize a background check and must be 21 and older. 
  
The Second City follows CDC guidelines and recommendations regarding safety measures to navigate the Covid-19 pandemic.