What are the responsibilities and job description for the Customer Service Representative - Entry Level - Part Time position at The Scottish Plumber?
Customer Service Representative – Entry Level - The Scottish Plumber | Villa Park, IL
The Scottish Plumber is one of Chicagoland's most trusted names in plumbing service, and we're looking for a sharp, personable Customer Service Representative to join our small but busy office team. This is a real job with real responsibility — not a glorified internship. If you're a recent grad looking for somewhere to actually learn how a service business runs, or you're simply ready to start a career that rewards hustle and good communication, we'd like to hear from you.
You don't need to know what a P-trap is to thrive here. What matters is how you treat people.
What You'll Do
- Answer inbound calls and emails, help customers schedule service, and resolve issues quickly and professionally
- Follow up on estimates with outbound calls — you're not selling, just staying connected
- Assist with dispatching and day-to-day operations as needed
- Handle the occasional difficult customer with patience and a clear head
The Schedule
Part-Time. 3 days a week normally, maybe 4 on occasion. 10am-5pm on weekdays. 7am-3pm on Saturdays.
What We're Looking For
- Strong communicator — clear, calm, and easy to understand on the phone
- Good listener — you ask the right questions before jumping to conclusions
- Organized — you can juggle multiple things without dropping the ball
- Composed — difficult conversations don't rattle you
- Comfortable on a computer (Windows environment)
- Some customer service or phone experience preferred, but not required — we'll train the right person
Qualifications
- 2 years of experience in a customer-facing role is preferred; recent grads with strong interpersonal skills are encouraged to apply
- Any plumbing or dispatching knowledge is a genuine bonus, but we're not expecting it
Paid training provided. Growth opportunities available for those who want them.
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Outbound sales: 1 year (Preferred)
- Customer Service: 2 years (Required)
- Call center: 1 year (Required)
- Dispatching: 1 year (Preferred)
Work Location: In person
Salary : $17