What are the responsibilities and job description for the 2026-2027, Specialist, Technical Support position at The School District of Lee County?
Qualifications
MINIMUM QUALIFICATIONS:
- High School diploma or equivalent.
- Two (2) years of experience in computer support or a related field.
PREFERRED QUALIFICATIONS:
- Associate’s degree.
- Advanced industry certifications in computer repair or equivalent.
Relevant experience or education may be substituted to satisfy minimum qualifications.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Clear and concise oral and written communication skills; organizational and management skills.
- Knowledge of industry-standard networking technologies, procedures, and methodologies.
- Knowledge of pertinent regulations, policies, and procedures for the functional area of assignment.
- Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention.
- Knowledge of and experience with industry-standard equipment, materials, practices, computers, and applications.
- Ability to professionally and effectively respond to customer needs and requests for service or assistance.
- Ability to efficiently work independently with minimal direction or direct oversight.
- Ability to complete industry standard technical certifications including CompTIA A , Network , Security , or equivalent.
Revised: 5/31/23
Responsibilities
- Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner.
- Use industry-standard tools to install, manage, update, and maintain computer hardware and software.
- Assist educators in planning for and use of technology in the instructional program.
- Manage the implementation of standard inventory, maintenance, and disaster procedures for resources.
- Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques.
- Recommend budget requirements and provide purchase order information for school technology planning.
- Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.
- Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies.
Revised: 5/31/23
Additional Job Information
S09, 255 Days, 8 hours, $24.70
Salary : $25