What are the responsibilities and job description for the Level I Technical Support Specialist - Jacksonville FL position at The Scarlett Group?
Jacksonville, FL (Local Candidates Only)
$18.25 - $20.65/hourly Bonus Benefits Company-paid Certification Program
At Scarlett Group, we're more than a technology company. We're a team of problem-solvers, innovators, and relationship builders committed to delivering exceptional experiences for our clients and our people.
As a JBJ Best Places to Work and one of the region's fastest-growing technology companies, we invest in our employees through professional development, career advancement opportunities, challenging work, and a culture built on collaboration, accountability, and having fun while doing meaningful work.
We're looking for a Technical Support Specialist I to join our Support team and serve as a front-line resource for our clients. This role is ideal for someone early in their IT career who enjoys troubleshooting technology, helping people, and continuously learning new skills.
If you're customer-focused, eager to grow your technical expertise, and thrive in a fast-paced, collaborative environment, we'd love to talk with you.
What You'll Do- Provide first-level technical support for hardware, software, peripheral devices, and basic network connectivity issues.
- Respond to, troubleshoot, and resolve support requests while delivering exceptional customer service.
- Document incidents, troubleshooting steps, resolutions, and technical information within the ticketing system.
- Escalate complex technical issues to senior engineers or appropriate support teams as needed.
- Assist with workstation setup, deployment, maintenance, and hardware replacement activities.
- Support Microsoft Windows environments, desktop applications, printers, and common business technologies.
- Follow established support processes, service standards, and documentation procedures.
- Collaborate with team members to ensure timely resolution of client issues and requests.
- Participate in rotating on-call responsibilities and occasional after-hours support when required.
- High school diploma or equivalent required.
- 1 year of Help Desk, Technical Support, Customer Service, or related experience preferred.
- Familiarity with Microsoft Windows operating systems, Microsoft 365 applications, and basic networking concepts.
- Strong troubleshooting and problem-solving skills.
- Excellent communication, interpersonal, and customer service abilities.
- Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
- Strong desire to learn and grow within the IT field.
- CompTIA A , ITIL Foundation, or other entry-level certifications are a plus.
- Valid driver's license and reliable transportation required.
- Work for a JBJ Best Places to Work award winner.
- Join one of the fastest-growing technology companies in the region.
- Gain hands-on experience across a wide range of technologies, clients, and industries.
- Receive mentorship from experienced technical professionals who are invested in your growth.
- Build a strong foundation for long-term advancement within IT and Managed Services.
- Receive support for certifications, professional development, and career growth.
- Collaborate with a supportive team that values accountability, teamwork, and continuous improvement.
- Grow your career in an organization that promotes from within whenever possible.
Hourly Pay Range: $18.25 - $20.65
Actual compensation is based on experience, skills, certifications, and other job-related factors.
This position is classified as non-exempt and is eligible for overtime in accordance with applicable laws and company policies.
Additional compensation may include:
- Annual bonus opportunity
- Mileage reimbursement
- Performance-based recognition and awards
Scarlett offers a comprehensive benefits package designed to support the health, well-being, and professional growth of our employees, including:
- Medical, dental, and vision insurance
- Life insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Paid company holidays
- Yearly bonus opportunity
- Internet reimbursement
- Professional development and certification program
- Employee referral bonus program
To support onboarding, training, team collaboration, and professional development, this position is fully onsite and must be based in the Jacksonville, Florida area. Candidates must have the ability to work onsite daily and provide reliable transportation for business-related travel as needed.
Why This Role MattersThis position serves as the first point of contact for many of our clients and plays a critical role in delivering the exceptional support experience Scarlett is known for. By resolving technical issues efficiently and building strong client relationships, you'll help keep businesses running smoothly while developing the skills needed for long-term success within our technical organization.
Ready to start or grow your IT career with Scarlett Group? We'd love to hear from you!
Salary : $18 - $21