What are the responsibilities and job description for the IT Project Manager - Jacksonville, FL position at The Scarlett Group?
At the Scarlett Group, we believe technology should be a catalyst for growth, not a barrier to success. As a leading provider of managed IT services, cybersecurity, data analytics, business intelligence, and AI solutions, we help organizations solve complex business challenges, improve performance, and reduce risk. For nearly 20 years, we've partnered with businesses across the Southeast and beyond to transform technology into a strategic advantage through innovative solutions and exceptional service. We combine deep technical expertise with a business-first approach, helping clients align technology with their goals while driving efficiency, security, and long-term growth. We're a fast-growing, people-first organization that values collaboration, accountability, continuous learning, and innovation. If you're looking for an opportunity to make an impact, grow your career, and work alongside a team dedicated to helping clients succeed, we'd love to hear from you!
Job Overview:
The IT Project Manager is responsible for driving successful client outcomes across Professional Services and Internal Technology.
This role owns the coordination, execution, and communication of projects from pre-sales support through delivery and closeout. The IT Project Manager ensures scope, timelines, budgets, and expectations are clearly defined, properly quoted, and delivered with quality.
This role partners closely with Sales Solutions, technical teams, vendors, and clients to ensure smooth handoffs and consistent execution.
Must be local to Jacksonville, FL area
Key Expectations:
- Own assigned projects end-to-end (scope, timeline, budget, communication, documentation)
- Support pre-sales efforts by helping develop clear scopes, quotes, SSOs, and SOWs
- Ensure strong handoffs from sales to delivery with no gaps in understanding
- Proactively identify and communicate risks, issues, and changes early
- Maintain a high level of professionalism, responsiveness, and accountability
Core Responsibilities:
1. Project Planning & Execution
- Define scope, deliverables, timelines, and success criteria
- Build and manage project plans (tasks, milestones, dependencies)
- Coordinate internal teams, vendors, and client stakeholders
- Drive projects to completion within scope, budget, and timeline
- Lead kickoff meetings, status calls, and project reviews
- Other duties as assigned
2. Pre-Sales Support, Scoping & Quotes
- Partner with Sales Solutions and technical teams to develop project scopes
- Assist in gathering requirements, assumptions, and exclusions
- Develop and support:
- Quotes
- Sales & Service Orders (SSOs)
- Statements of Work (SOWs)
- Follow up on:
- Open-scope questions
- Quote revisions
- Client approvals
- Ensure all approved work is clearly defined before delivery begins
3. Communication & Client Experience
- Provide consistent project status updates to clients and internal teams
- Communicate risks, blockers, changes, and next steps clearly
- Address client concerns quickly and professionally
- Set and manage expectations throughout the project lifecycle
4. Resource Coordination
- Work with technical leadership to assign and adjust resources
- Monitor workload and scheduling conflicts
- Ensure the right resources are engaged at the right time
- Coordinate vendors and third parties as needed
5. Risk, Scope & Financial Management
- Identify risks early and drive mitigation plans
- Manage scope changes and change orders
- Assess impact of changes on timeline and budget
- Track budgets, costs, and project profitability
- Ensure deliverables meet quality expectations
6. Documentation & Closeout
- Maintain clean, accurate project documentation
- Ensure all project artifacts (scope, SOW, approvals, notes) are complete
- Deliver project reporting and lessons learned
- Support continuous improvement across project delivery
Qualifications:
- Bachelor’s degree in Business, IT, or a related field.
- Active and current PMP Certification required
- Experience managing IT or managed services projects
- Strong organization, communication, and follow-through
- Experience supporting scoping, quotes, and SOW development
- Ability to manage multiple priorities and client expectations
- Familiarity with PSA/project tools (Autotask, etc.)
- Availability for after hours and weekend work when required
Environmental and Physical Requirements:
- The work environment for this position is a standard office setting.
- The employee is regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
- The employee must occasionally lift and/or move up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.