Deposit Operations Representative

Location – Circleville, Ohio

Job Area – Deposit Operations

Employment Type – Full Time

FLSA Classification – Non-Exempt

Primary Schedule – During location hours

Supervisory Responsibility – None

The Deposit Operations Representative role provides deposit account and product support to customers.

Duties and Responsibilities

• Provide support on cash management services and consumer electronic banking products.
• Promptly assist with customer inquiries including research and resolution.
• Review and maintain customer deposit information files.
• Responsible for deposit accounting processes including but not limited to remote deposits, wires, and electronic files.
• Manage daily accounting and bookkeeping tasks utilizing core generated reports.
• Process debit card disputes and card requests.
• Understand the necessity and value of accuracy and attention to detail.

Knowledge, Skills, and Abilities

• Ability to communicate clearly and professionally at both written and verbal levels.
• Ability to learn and adapt to regulatory changes and company growth.
• Ability to reason and make decisions.
• Ability to manage workload by taking ownership and pride in assigned tasks.
• Strong organizational, multi-tasking and prioritizing skills with attention to detail and follow-up.

Education and Experience

• Customer service experience required.
• Banking experience preferred.
• Microsoft Office, or equivalent, knowledge.
• High School diploma or GED equivalent.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of employees in this position. Further, this job description should not be considered an employment contract. All employment is employment-at-will. We reserve the right to modify job duties or descriptions at any time.