What are the responsibilities and job description for the Welcome Desk Associate (Kroc) (5376) position at THE SALVATION ARMY?
This position is responsible for:
This position is responsible for creating exceptional customer service experiences. Primary responsibilities include selling and/or verifying memberships, program registrations, and Kroc merchandise through a POS system as well as providing facility information and tours, answering and routing all incoming calls.
Key Responsibilities:
- Greet and offer assistance to all people as they enter the facility.
- Provide accurate information about membership types, benefits and costs.
- Perform POS transactions, i.e. handle cash, credit cards or checks, make change and operate the kiosk.
- Complete the necessary paperwork for bank deposits at the end of shift.
- Receive and handle incoming calls.
- Ensure visitors and guests adhere to Kroc Center and Membership policies and procedures.
Physical Requirements and Working Conditions:
Primary work is attending the Front Desk with long periods of standing and periodic walking while conducting facility tours. Work is performed in a fast-paced environment and included frequent phone and in person contact with people from diverse backgrounds who at times may be frustrated or confused regarding policies.
Employee Benefits:
- Paid time off
- Supplemental Insurance
- Kroc employee membership
Qualifications:
Education and Experience:
- High school diploma or GED and
- 1-2 years if cashier/customer service experience or
- Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Equal Opportunity Employer: Veterans | Disabled
Salary : $10