Twin Cities Social Services Director

Position Summary

The Salvation Army Northern Division Twin Cities Social Services Director is responsible for oversight of assigned social services programs throughout the 10 County metro area. The Director is also responsible for supporting other Twin Cities locations with onboarding, training, and support. The Director will focus on personnel, programmatic standards, compliance, fund development, seasonal programming, and training.

Essential Functions

• Guide and support the Twin Cities Social Services programs. Provide oversight for compliance and grant management, ensure high quality staff training and development, and grow excellent social services programs. (25%)

• Supervise Twin Cities 360 Life Centers and other assigned personnel/offices, ensuring supportive services to participants, fiscal responsibility, and licensing/grant compliance. (25%)

• Ensure consistent staff training and development for assigned locations throughout the 10 County Metro in areas not limited to Pathway of Hope (POH), Emergency Assistance (EA), HeatShare (HS), and Seasonal programming. (15%)

• Collaborate with Twin Cities Social Services programs, POH, grants and contracts, personnel, property, and the finance department to ensure compliance (e.g., licensing, regulations, grants, contracts, internal/external reporting). (15%)

• Support seasonal and special events. (10%)

• Liaison between Divisional Social Services and POH/EA/HS-focused legislative advocacy groups. (5%)

• Represent and promote The Salvation Army through the community; establish, maintain, and strengthen stakeholder partnerships with the city, county, state, and contractors. (5%)

Education and Experience

• Master’s degree or higher in Social Work, Organization Management, or similar strongly preferred. In lieu of a Master’ degree, a bachelor’s degree with significant relevant experience may be considered.

• Five (5) of more years of related experience, including at least five years of supervisory and administrative experience.

• Previous success in upper-level management; community relations and marketing; financial budgeting, forecasting, and reporting; and grant compliance.

• Pass background checks, possess a valid driver’s license, and meet MVR driver’s qualifications.

Competencies

• Excellent leadership and leader development skills.

• Ability to make sound decisions in a fast-paced environment.

• Exemplary interpersonal and communication skills.

• Knowledge of theory and practice of human services that target high risk or at-risk populations.

• Knowledge of facilities operations and human resources.

• Works with integrity, valuing honesty, and dignity.

• Proficient with PC, Microsoft Office, and databases.

Working Conditions

• Variety of work, sitting approximately 50% of the time with some prolonged standing, walking, bending, and climbing.

• Professional environment; eligible for a remote-friendly work environment.

• Must be able to drive, sit, communicate clearly in English, and work in person or on the phone.

• Participation in professional associations.

Supervisory Responsibilities

Provide supervision, mentorship, and training directly to the leadership of the Twin Cities 360 Life Centers and assigned social services offices.

Travel Requirements

Regular local travel throughout the Twin Cities in agency vehicle or personal vehicle if MVR approved. Occasional travel throughout the Division.

Other Duties

All employees recognize that The Salvation Army is a church and agree that as an employee of The Salvation Army they will support its religious mission.

This job description is not all inclusive. It is intended to identify the essential functions of the position. Other duties, responsibilities, and tasks may be assigned by supervisor.