Resident Victim Advocate (5705)

SCHEDULE/HOURS: MON, WED, THURS 4PM-12AM, 24 HOURS/WEEK

JOB SUMMARY:

Accepts, orients, and counsels residents staying in the domestic violence shelter; assists residents on an assigned shift with basic needs, and ensures safety, security, and adherence to house guidelines; maintains accurate and complete records and logs containing pertinent information; ensures that shelter is maintained in a neat and proper order.

KEY RESPONSIBILITIES:

Orients new clients to the program, helps survivors with crisis counseling and safety planning, and prepares case records to facilitate case management, records daily services.

Ensures house guidelines are understood and followed; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients.

Ensures that all rooms are in proper order and clean before arrival of new residents; checks fire equipment and ensures proper working order.

Performs housekeeping duties as needed to ensure cleanliness of the shelter.

Distributes towels, linens, personal hygiene items, or other items as needed by residents.

Assists domestic violence hotline callers and provides telephone counseling, safety planning, and information and referral services.

Responds to emergencies in a calm manner and initiates appropriate corrective action in accordance with established policy and procedures.

OTHER RESPONSIBILITIES:

Attends at least 16 hours of continuing education in domestic violence and related topics annually for continued personal and professional development.

Performs other related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to drive a vehicle may be required.

Successful completion of Domestic Violence Core Competency training within 90 days of employment.

Knowledge of domestic violence and sexual assault dynamics and empowerment.

Knowledge of social service resources and agencies in the community.

Knowledge of and ability to perform basic housekeeping functions.

Ability to remain calm and make sound decisions during a crisis.

Ability to work independently and with limited supervision.

Ability to work with the public encompassing all types of behaviors.

Ability to converse with participants to obtain and share pertinent information.

Ability to prepare and maintain accurate and complete case notes and participant records.

Ability to plan, organize and prioritize work in order to accomplish work in compliance with quality standards and timelines.

Ability to build and maintain effective and professional working relationships with participants and community agencies.

MENTAL AND PHYSICAL ABILITIES:

Ability to meet attendance requirements.

Ability to read, write and communicate the English language.

Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper action.

Ability to perform combinations of sitting, standing, and walking on a frequent change basis.  Distance of travel is usually within the same building.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

WORKING CONDITIONS:

Work is performed in a shelter facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

WHAT WE ARE LOOKING FOR IN YOU

High school diploma or G.E.D.

AND

one year experience performing social service work preferred

OR

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:

Successful completion of Domestic Violence Core Competency training within 90 days of employment.

Favorable background screening.  Level 2 DCF screening info here: https://info.flclearinghouse.com

Valid State driver’s license may be required.

Equal Opportunity Employer: Veterans | Disabled

Salary : $14 - $15