Red Shield Youth Center Membership Clerk (5337)

Schedule/Hours: M – F 12:30 p.m. – 6:30 p.m. (28 hours per week)

This position is responsible for:

Maintains accurate membership records and files; receives, logs and safeguards youth information and program fees. Greets, directs and aids youth and visitors in a positive and professional manner. Checks members in and out using the member tracking system ensuring real-time accountability of Center member attendance. Provides parents and visitors tours and center informational flyers; answers phone and responds to callers’ questions and provides clerical support to staff. Helps to ensure all youth and parents/guardians have a safe, efficient, and pleasant experience while entering and exiting the center.  Demonstrates a commitment to upholding The Salvation Army mission and values.

Participates in the Salvation Army’s ministry advancement by collaborating with the Salvation Army Officers to ensure Red Shield Youth Centers provide an engaging, enriching and empowering environment where youth develop Christ-like character, preparing them to become tomorrow’s leaders.

Key Responsibilities:

• Administers youth member data daily and ensures member data is accurate, and all applications are fully completed, fees collected, and membership cards issued.
• Maintains a professional customer service attitude in which youth members, parents, staff, and visitors are greeted in a warm, friendly & helpful manner.
• Collects membership, summer, field trip, program and special event fees.
• Provides parents and visitors flyers and other written information concerning center programs and special events.
• Assists youth members daily to ensure they accurately scan their membership cards prior to entering program areas. Ensures membership cards are made & reissued in a timely fashion.
•Monitors visitor access and sign-in as required.

Physical Requirements and Working Conditions:

• Must be able to remain in stationary position frequently.

• Occasionally move about the office to access filing cabinets, office machinery, attend meetings and the like.
• Frequently operate a computer and other office equipment such as a copy machine, printer, and the like.
• Frequently communicates with staff, partners, community, and the like to conduct regular business operations.
• Daily operation and use of software and computer applications required for business functions.
• Ability to communicate with individuals utilizing a telephone, computer, or other electronic device.
• Ability to express or exchange ideas by means of spoken words, communicating orally with others accurately and clearly.
• Position requires travel within the community and to participate in off-site Center events. 
• Supplemental Insurance Available
• This job is performed in a youth center environment and out in the community. Time is also spent at facilities similar to youth recreational facility or community center. The noise level in the work environment is usually moderate and at times loud. Work sites are often located in low-income areas and challenging neighborhoods. 
• Position requires employees to occasionally work with challenging youth and family members
• May require travel within the community and to participate in off-site Center events. 
 

Employee Benefits:

• Paid Time Off
• Retirement Savings Plan Available
• Supplemental Insurance Available
• Voluntary Life Insurance and more

 High school diploma or G.E.D. AND

One (1) year working in office environment performing office practices or customer service, OR

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Equal Opportunity Employer: Veterans | Disabled

Salary : $13 - $17