What are the responsibilities and job description for the Pathway of Hope Case Manager position at The Salvation Army?
Position Pathway of Hope Case Manager
Location Carlisle - Social Service
Availability of Position Immediate
Schedule Part-Time Plus; Tuesday, Wednesday, & Friday, 830am-430pm, Thursday, 830am-530pm
Reporting Relationship Social Service Director; Corps Officers
Salary and Grade $20.00 per hour; 74 Non-Exempt
The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including
The Case Manager is responsible for assisting families and individuals with identified needs. The person will assist all people seeking assistance from the Social Services Department. The Case Manager must maintain accurate files and perform all necessary data entry. The Case Manager also works from entry to exit with clients in our Pathway of Hope Program.
Description of Position
Is responsible for conducting intakes of families and individuals needing assistance in all programs, offer assistance within the realm of the services our agency provides, obtain appropriate documentation needed for files, i.e. identification, consent and release forms, refer clients and participants to various community resources when we are unable to assist or provide the needed assistance, answer phone calls and messages, file client folders, conduct intakes, and perform other office duties as needed, accurately record information needed for reports, attend care management and department meetings as requested, interface with various social service agencies in the community through meetings and trainings. Inform clients and participants of the other services and programs the Corps offers and invite them to attend. Complete intake and assessments of potential Pathway of Hope participants. Maintain an organized case record that is updated following each meeting on each POH family into Client Tracks. Conduct client-led case management sessions either in home or in person to offer guidance and support with obtaining goals and discuss problems and progress associated with service plan. Provide referrals to other agencies for all programs. Accompany and, when needed, provide transportation to POH families to appointments if necessary. Complete monthly statistics and case summaries. The essential functions of the job include, but not limited to, the duties listed in this description. The Salvation Army reserves the right to add to, delete, change, or modify the job duties.
The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.
Requirements
External candidates interested in this position please apply online at http//careers.salvationarmy.org.
Internal candidates interested in applying for this position please apply at http//internal-usesalvationarmy.icims.com.
No Phone Calls Please
Refreshed by the Divisional Human Resources Department on 9/2/25.
_____________________________________________________________
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
The Salvation Army’s Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.
Requisition No. 2436
Location Carlisle - Social Service
Availability of Position Immediate
Schedule Part-Time Plus; Tuesday, Wednesday, & Friday, 830am-430pm, Thursday, 830am-530pm
Reporting Relationship Social Service Director; Corps Officers
Salary and Grade $20.00 per hour; 74 Non-Exempt
The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including
- Generous paid time off every year that includes holidays, up to 3 personal days, vacation time and sick time.
- Employer funded Pension Plan (company contributions begin after 1 year of employment)
- Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
- Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
- Flexible Spending Accounts
- Remitted Tuition Program
- Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
- Most importantly - a job with a good purpose!
The Case Manager is responsible for assisting families and individuals with identified needs. The person will assist all people seeking assistance from the Social Services Department. The Case Manager must maintain accurate files and perform all necessary data entry. The Case Manager also works from entry to exit with clients in our Pathway of Hope Program.
Description of Position
Is responsible for conducting intakes of families and individuals needing assistance in all programs, offer assistance within the realm of the services our agency provides, obtain appropriate documentation needed for files, i.e. identification, consent and release forms, refer clients and participants to various community resources when we are unable to assist or provide the needed assistance, answer phone calls and messages, file client folders, conduct intakes, and perform other office duties as needed, accurately record information needed for reports, attend care management and department meetings as requested, interface with various social service agencies in the community through meetings and trainings. Inform clients and participants of the other services and programs the Corps offers and invite them to attend. Complete intake and assessments of potential Pathway of Hope participants. Maintain an organized case record that is updated following each meeting on each POH family into Client Tracks. Conduct client-led case management sessions either in home or in person to offer guidance and support with obtaining goals and discuss problems and progress associated with service plan. Provide referrals to other agencies for all programs. Accompany and, when needed, provide transportation to POH families to appointments if necessary. Complete monthly statistics and case summaries. The essential functions of the job include, but not limited to, the duties listed in this description. The Salvation Army reserves the right to add to, delete, change, or modify the job duties.
The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.
Requirements
- Excellent interpersonal and organizational skills
- Minimum of two years of experience in residential or social service field
- Bachelor’s degree in Social Work, Psychology, Sociology, or Education preferred
- Ability to keep personal data confidential and adherence to all policies and procedures
- Must possess excellent organizational skills.
- Detail oriented, flexible, decisive, and able to work with minimal supervision
- Ability to thrive in a collaborative team environment but also able to work independently
- Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks prior to employment PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check. Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check along with renewals every five years.
- Must have an understanding of and support for the Mission of The Salvation Army.
External candidates interested in this position please apply online at http//careers.salvationarmy.org.
Internal candidates interested in applying for this position please apply at http//internal-usesalvationarmy.icims.com.
No Phone Calls Please
Refreshed by the Divisional Human Resources Department on 9/2/25.
_____________________________________________________________
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
The Salvation Army’s Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.
Requisition No. 2436
Salary : $20
