Case Management Specialist (2354)

Job Summary:

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment. Ensures constant compliance with funding requirements.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Service Work: (55%)

Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.

Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.

Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.

Meets regularly with clients to discuss/evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.

Facilitates individual/group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness, provides appropriate encouragement.

Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed..

Assists clients in locating/securing affordable housing; works closely with client to transition in the new housing; conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.

Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.

Completes and articulates discharge plans to clients exiting the program.

Administrative Support / Clerical: (30%)

Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS)

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.

Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Director as appropriate for submission to grantor.

Review budget and advise Social Services Director if expenditures are not in compliance with program budget, making recommendations as needed to ensure expenditures remain in compliance with approved program agreement.

Assists in developing and revising the service policy manual.

Community Relations: (10%)

Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.

Assists with community services as needed.

Assists in performing social service work for special or seasonal projects.

Conducts tours of program facility for outside agencies as requested.

Other Responsibilities (5%)

Performs other related work as required

Physical Requirements:

Ability to meet attendance requirements.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Working Conditions:

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

Paid Time Off

Retirement Savings Plan available

Supplemental Insurance available

Voluntary Life Insurance available and more!

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, AND three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications/Licenses:

Valid State Driver License

Equal Opportunity Employer: Veterans / Disabled

Salary : $17