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Case Management Specialist (5019)

THE SALVATION ARMY
Waco, TX Full Time
POSTED ON 4/3/2026
AVAILABLE BEFORE 6/1/2026

BOUT THIS OPPORTUNITY

 

Schedule/Hours: Monday – Friday, 8 a.m. to 4:30 p.m., 40 hours

 

This position is responsible for:

 

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

 

Key Responsibilities:

 

  • Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.

 

  • Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the clients social security card numbers.

 

  • Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.

 

  • Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.

 

  • Assists clients in locating/securing affordable housing; works closely with client to transition in the new housing; conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.

 

Physical Requirements and Working Conditions:

 

  • Ability to read, write, and communicate the English language effectively.
  • Ability to communicate clearly and effectively both orally and in writing.
  • Ability to think clearly and quickly in order to maintain control of client caseload.
  • Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
  • Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
  • Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

 

Employee Benefits:

 

  • Paid Time Off
  • Affordable Health, Vision, and Dental Insurance Available
  • Retirement Savings Plan with Employer Match
  • Employer Paid Basic Term Life Insurance
  • Employer Paid Short-Term Disability
  • Employer Paid Parental Leave
  • Voluntary Life Insurance
  • Long-Term Disability Insurance
  • Supplemental Insurance Plans and more!
Qualifications:

WHAT WE ARE LOOKING FOR IN YOU

 

  • Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, AND

 

  • Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. OR

 

  • Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

 

 

Licenses and Certifications:

Valid State Drivers License

 

 

Equal Opportunity Employer: Veterans | Disabled

Salary : $20 - $25

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