Case Aide (Emergency Program)

Job Summary

This position provides daily supervision, monitoring, reporting, and technical support services to clients in a residential shelter environment; Interviews and screens clients for eligibility to receive The Salvation Army’s residential assistance; maintains appropriate records in addition to ongoing written and verbal communication with clinical and other professional staff in relationship to daily client activities; refers clients to other community service agencies when appropriate; performs crisis intervention counseling when needed; works with individual and groups to develop life management skills; facilitates an emotional and physical environment conducive to enhancing positive client morale and stabilization; reports pertinent information to the Program Director.

Key responsibilities :

• Screens applicants for social service assistance; documents pertinent information to include referrals, medical and psychological state, chemical or alcohol dependency, etc.; assess client’s lodging status and makes appropriate decision for services; determines if client has been prepaid by sponsor or credit; prepares resident roster and maintains resident property records.
• Provides appropriate services within agency capabilities and referrals to other resources when necessary; prepares and distributes meal tickets, laundry tokens, towels, linens, clothing, and personal hygiene items; maintains accurate records of items dispensed.
• Receives, receipts, and processes payments for rent and updates intake cards as needed; obtains client’s signature on necessary forms which includes house rules and regulations; prepares, tallies, and balances monies with receipts; drops the money in the safe.
• Monitors the activities of the resident’s ensuring safety and compliance with house rules and regulations, this includes when in chapel, recreation, and at meals; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift; prepares incident reports.
• Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures. Provides crisis counseling, and assists clients in following their program plan; informs assigned Case Managers or Program Director of special problems, needs, etc.
• Completes required paperwork representing client intake for the day; inputs data into the computer to maintain computer records and generate client lists.
• Works with individuals and groups as needed to enhance social skills and the ability to enjoy and function within a group living situation.
• Inspects program area daily; provides individual instruction or correction to clients regarding proper use of the facility as needed; reports damage or other maintenance needs to Program Director.
• Periodically monitors bed assignments; wakes up clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the facility by the designated time; distributes client luggage.
• Maintains client and program records daily; submits required reports and statistics; prepares written incident reports.
• Assists in serving client’s meals.
• Provides necessary crisis intervention; ensures 24-hour monitoring of clients.
• Serves as advocate for victims at the hospital or Police Department; drives a vehicle to transport victims to a shelter.
• Documents and monitors clients’ self-administration of medication as prescribed and in accordance with Shelter Care policies and procedures.
• Prepares work passes for clients.
• Administers drug testing of clients as needed.
• Maintains inventory of office, cleaning, and other necessary supplies; requisitions supply through Program Director as needed.
• Performs data entry and light typing as required.
• Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules and regulations.
• Assists in serving meals to residents.
• Collects and inventories all dirty towels and sheets from clients.
• Directs clients to appropriate agencies for their special needs.
• Performs other duties as assigned.

Education and Experience

Physical Requirements and Working

Ability to meet attendance requirements. Ability to drive a vehicle in order to serve as advocate for victims at the hospital or Police department and to transport victims to a shelter. Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Work is performed in a normal office environment where there is little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits