Program Lead

Job Title: Program Lead

FLSA Status: Full Time - non-exempt
Reports to: Program Manager

Schedule: M-F 40 hours; on-call
Supervises: N/A

Rate of Pay: $29.71 hourly

Closing Date: 2/11/2026

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

The VA Grants Per Diem (GPD) Program Lead assists the Program Manager in overseeing all aspects of the VA Grants Per Diem Program within The Salvation Army Corps in Colorado Springs. Leads efforts to improve program efficiency and performance to ensure high-quality service delivery, compliance, and program effectiveness. Advises the Program Manager on all aspects of the GPD program and is prepared to represent the GPD program in the Program Manager's absence. This position aligns with our mission to ensure a positive, safe, and Christ-centric atmosphere throughout Social Services, expecting all staff to participate in accomplishing The Mission of The Salvation Army.

Main Responsibilities

* Assist and advise Program Manager in all aspects of program implementation, management, and compliance.

* Implement and manage systems to improve program efficiency and service delivery.

* Manage GPD facilities and coordinate for repairs to ensure safe and high-quality housing for Veterans.

Main Duties

* Coordinate with The Salvation Army Corps and Division Headquarters personnel to write and submit GPD grant applications and renewals.

* Collaborate with Veterans Affairs personnel under the guidance of the Program Manager to maintain a strong relationship between The Salvation Army and the VA.

* Manage program waitlist and intake procedures.

* Represent the GPD program to the VA and other external organizations through written and in-person communication.

* Cultivate relationships throughout the community to ensure that The Salvation Army GPD program is effectively serving the needs of the Veteran community in Colorado Springs.

* Manage team internal systems to ensure efficiency and quality in training, facilities maintenance, record keeping, and budgeting.

* Assist the GPD Program Manager in drafting and delivering updates to The Salvation Army leadership on program objectives, requirements, plans, and performance.

* Collaborate with other VA supportive agencies and community partners to identify and cultivate opportunities for our residents.

* Attend special events related to our programs such as VA stand-down events and local government meetings as assigned by the GPD Program Manager.

* Serve as Lead Case Manager and support Case Managers while managing your own, reduced caseload.

* Work with the GPD Program Manager on long range planning and direction for the department.

* Lead special projects assigned by the GPD Program Manager as required.

* Ensure that all clients' files, both hard copy and digital, are well kept and audit ready for internal purposes, governmental review, or VA inspections.

* Assist onboarding new case managers to ensure they learn all systems and the team culture.

* Work to ensure that our clients' success rate is above standards.

* Attend all meetings as assigned by your supervisor.

* Other duties as assigned.

Education/Experience

• Bachelor's degree in the human services field or 8 years of experience in social services
• Minimum of three years in Case Management
• Past Military experience preferred

Skills

• Work independently with little or no supervision.
• Maintain a high level of confidentiality
• Maintain appropriate professional and personal boundaries with clients
• Follow all policies and procedures of the center
• Ability to access and produce information from a computer
• Ability to do an intake and goal assessment
• Participate in training as required
• Facilitate life skill courses
• Ability to network and make appropriate referrals
• Strong verbal and written communication skills
• Ability to work with people from diverse populations
• Ability to read and write in the English language
• Ability to use fax and multi phone lines
• Ability to file, do data entry, and have basic clerical skills
• Ability to de-escalate a potential crisis
• Ability to handle high levels of stress effectively in a busy environment
• Ability to multitask and possess strong interpersonal skills
• Ability to travel to multiple sites to perform case management duties

Driving

• If the position requires driving:
• A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
• An MVR will be processed every year in accordance with The Salvation Army's policies.

Background Check

• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.

Physical Requirements

* Ability to maneuver.

* Ability to remain in a stationary position.

* Ability to grasp, push, pull, and reach overhead.

* Ability to operate telephone.

* Ability to lift 25 pounds.

* Ability to access and produce information from the computer.

* Ability to understand written information.

* Qualified individuals must be able to perform the essential duties of the position with or without accommodation.