Manager of Special Projects

DEPARTMENT: DEVELOPMENT

POSITION TITLE: MANAGER OF SPECIAL PROJECTS

SUPERVISOR: DIRECTOR OF DEVELOPMENT

FLSA STATUS: FT, NON-EXEMPT

*Internal Candidate Identifed*

Job Summary:

The manager plays an integral role in the Northwest Division's development efforts. The person in this position will provide project leadership and management for government, volunteer and advisory board / council relations in addition to other projects as assigned. The person manages the smooth operations of all government, volunteer and advisory board / council division-wide initiatives. The ultimate purpose is to grow our financial and human capacity to support the mission of The Salvation Army in the NW Division. This person will work effectively with divisional staff, corps officers, program directors, donors, volunteers, corporate contacts, government contacts, vendors and advisory board / council members. They will ensure all activities are executed accurately, in a timely manner and on budget.

Relevant Experience:

• Demonstrates familiarity with fundraising, marketing, communications, event management and community relations principles
• Minimum three years office experience
• Three year's experience in the effective use of software programs to design and produce marketing materials, track, and analyze results
• Three years of experience providing sales and marketing support
• Experience in government relations, advisory board management and social services is desired

Knowledge, Skills, and Abilities Required:

• Embraces, supports and reflects well on The Salvation Army's mission and values through one's professional responsibilities and behavior at all times
• Bachelor's degree or comparable experience, plus a minimum of three years of experience in an office role with a proven track record of improving relationships
• Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness and positive writing abilities
• Team player, able to check ego at the door, with an ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals
• Ability to work independently in a fast-paced environment. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace. Must keep good documentation through contact reports and activity tracking, using the Portfolio database according to Salvation Army protocols
• Demonstrates goal-orientation, with a drive to achieve agreed upon goals within agreed upon timeframes
• Maintains accurate and well-organized records and ensures confidentiality of all department records and files
• Performs other development duties as requested
• Proven project and event management skills
• Strong customer service and interpersonal skills
• High level of accuracy and thoroughness
• Strong communication skills (written, verbal, and graphic)
• Ability to meet deadlines
• Ability to work with a broad audience, including but not limited to: TSA officers and staff, Advisory Board Committee members, non-profit, government, and corporate groups
• Ability to work professionally with sensitive or confidential information

Software-Related Skills:

• Microsoft Word, Excel, and PowerPoint required
• Working knowledge of content management systems and the ability to post updates and changes to existing webpage
• Working knowledge of integrated database applications and ability to use new software programs with basic training

Responsibilities:

Government Relations:

• Act as project manager for all government relations activities at the local, state and federal levels in the Northwest Division including all of Washington and portions of Idaho and Montana with the ultimate goal of increasing our government funding across the division
• Assist Advisory Boards and Councils in these locations with government relations trainings, best practices and advocacy fulfillment
• Organize and oversee annual advocacy day at the state level
• Collaborate with social service colleagues on government funding opportunities, relationship building efforts with government partners and advocacy content creation
• In collaboration with Marketing and Communications team, create and update a suite of advocacy materials that tell our service story and engage external partners
• Research and maintain an accurate list of NW Division funding priorities and potential government funding sources
• Partner with NW Division leadership and influential community volunteers to effectively network The Salvation Army at local, state and federal levels
• Participate in the government grant requests process by identifying individuals that may be able to advocate on behalf of The Army, researching funding sources and lawmaker's areas of interest / need and providing data and stories from suite of government advocacy materials
• Maintain up to date local, state and federal government directories for lawmakers and their leadership staff
• Provide outcome reports and plans to divisional leadership on a monthly, quarterly and annual basis

Volunteer Relations:

• Manage development, review, and revision of division-wide volunteer program policies and procedures, with utmost priority to ensure the safety of children, elderly, and other vulnerable populations served by volunteers
• Manage volunteer recruitment for service opportunities such as: feeding the unhoused; coaching clients for job-readiness; teaching financial literacy, Christmas red kettle bell-ringing, and leading activities for seniors; develops month-by-month recruitment plan and tasks field officers and staff to take an active role in recruitment activities
• Encourages donors to seek additional opportunities with The Salvation Army such as becoming an outright or planned giving donor or joining an advisory board or advisory council with the ultimate goal of helping to increase resources to advance The Salvation Army's service to others
• Reaches out to residents, corporate, and community partners, encouraging participation in Salvation Army volunteer opportunities; develops and implements an annual community outreach plan; conducts presentations
• Conceptualizes and implements all Divisional Headquarter led group volunteer events
• Oversees the screening, placement, orientation, support, recognition, and evaluation of volunteers associated with Divisional Headquarters volunteer activities
• Implements the tracking of volunteer hours; collects and aggregates volunteer data and disseminates to donors and other partners
• Maintains donor engagement in volunteerism, including involving donors in volunteer events, one-time volunteer activities, and ongoing volunteer roles including annual Red Kettle bell ringing campaign
• Disseminates information to donors to remain abreast of volunteer opportunities, scope of services provided, and impact of volunteer efforts
• Participates in volunteer recruitment, retention and growth-based trainings and shares best practices and materials with the field
• Provides quarterly reports and plans to divisional leadership

Advisory Board / Council Relations:

• Serves as Divisional Headquarters' liaison to the King County Advisory Board for meetings, events, logistics, and materials
• In collaboration with the Director of Development, provides best practices and training opportunities to the field to help recruit, retain and improve their board / council members' experiences and community impact
• Evaluates board / council effectiveness across the division and provides recommendations, problem-solving and advice as requested
• Requests accurate board / council contact information, roles and monthly minutes from the field for distribution at Divisional Headquarters

Other:

• Collaborates with and is supported by the Divisional Headquarters Development team on all matters
• Serves as a liaison to external partners supporting the division with government, volunteer or advisory board / council initiatives
• Partners with Divisional Headquarter's leadership on gathering, interpreting and translating service statistics for all Divisional Development activities
• Tracks and maintains funding progress, property activity and action items for significant capital and operational fundraising efforts
• Provides support to the field on capital campaign and donor recognition requests, particularly navigating Territorial Headquarters requirements and requests
• Manages other projects and duties as requested

Physical Requirements:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 25 lbs. (usually file boxes)
• Ability to access and produce information from a computer
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary 1 and family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.

Paid Holidays: 13 designated holidays 1 floating holiday per year