Intake Coordinator

Please review required work experience

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The position is responsible for coordinating and implementing intake services for persons seeking shelter and housing services; and ensure data compliance for all relevant information management systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Coordinate the triage and assessment of all persons seeking shelter and housing services
2. Coordinate participant intakes with program managers and specialists
3. Maintain, coordinate and track waitlist of potential participants for homeless/housing services
4. Facilitate intake procedures and conduct inquiry interviews
5. Establish and maintain collaborative relationships with community agencies, government agencies and professionals for service coordination
6. Coordinate internal and external program referrals
7. Coordinate medical referrals in coordination with contracted managed care plans
8. Participate in weekly case conference meetings
9. Participate in program and agency trainings as assigned
10. Maintain accurate participant records in various information management systems; and generate reports as requested
11. Maintain and execute confidential information according to HIPPA standards
12. Maintain a highly detailed and organized filling system
13. Ensure intake procedures utilize harm reduction and housing first principles
14. Check and respond to emails and voicemails on a regular basis
15. Adhere to confidentiality standards
16. Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

1. Knowledge of, and familiarity with, homeless services, office management and social services.
2. Ability to speak and write the English language at a high and professional level
3. High degree of confidentiality
4. Computer literate in Microsoft Office applications Word, Excel and Outlook preferred
5. Excellent communication skills, both written and verbal.
6. Excellent and professional telephone etiquette and presence
7. High degree of organizational skills
8. Approach problem solving creatively
9. Strong ability to utilize a high level of time management and handling multiple tasks

CERTIFICATES, LICENSES, REGISTRATIONS

1. High school diploma or equivalent
2. A minimum of 2 year's work experience in social services, medical billing or office management.
3. Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
4. Must be 21 years or older
5. Complete The Salvation Army vehicle course training

PHYSICAL REQUIREMENTS:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. Ability to grasp, push, and/or pull objects
3. Ability to reach overhead
4. Ability to operate telephone
5. Ability to lift up to 25-40 lbs.
6. Ability to operate a computer
7. Ability to process written, visual, and/or verbal information
8. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Associates of Social Work (preferred)
High School or Equivalent (required)

2 years: Case Managment (required)
1 - 2 years: medical billing/CNA preferred (preferred)
2 years: social services (required)
2 years: Admin/Clerical (required)
1 years: homeless services (preferred)

Driver's License (required)