What are the responsibilities and job description for the EOC Program Operations Specialist - Evangeline's House position at The Salvation Army USA Western Territory?
DEPARTMENT: EVANGELINE'S HOUSE
POSITION TITLE: PROGRAM OPERATIONS SPECIALIST
STATUS: ON CALL, NON-EXEMPT
SUPERVISOR: EVANGELINE'S HOUSE PROGRAM MANAGER
MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.
SCOPE OF POSITION:
Program Operations Specialists working in Evangeline's House and provide temporary shelter, care, compassion, meals, and supervision for up to six Washington State Foster Care youth (10-17 years) and emerging adults (18-20 years) in emergency placement situations for a maximum of 30 days while awaiting placement.
EDUCATION AND WORK EXPERIENCE:
- Have a high school diploma or GED
- One year of successful experience working with youth
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- 21 years of age
- Pass a Criminal Background Check
- Pass a DSHS Background Check
- Be emotionally mature and stable in order to provide consistency, structure, and nurturing.
- CPR/First Aid training
- Blood borne pathogen/HIV training
- De-escalation and restraint training
- Produce a recent negative TB test
- Food Handlers permit
- Capable of auditory and visual supervision; verbally and physically interact with children in care
- Possess skills/abilities to successfully work with the challenging behaviors of youth in care
- Effective communication and problem-solving skills
- High personal standards of cleanliness and thoroughness
- Be available to be on-call to cover other shifts during the week; some Holidays
ESSENTIAL DUTIES:
- Attend monthly staff meetings & trainings
- Training Tracts - required readings & reports for one year
- Work well within a team
- Communicate program needs & client needs to supervisors
- Directly supervise youth in care
- Be able to communicate effectively with professional agencies and administration
- Actively lead, participate in the client's daily activities including, meal times, sports activities, learning activities, swimming, field trips & tutoring
- Follow posted schedules unless directed otherwise by a supervisor
- Document client's daily activities
- Model appropriate social and interpersonal behaviors for youth in care
- Assist youth in identifying and meeting their physical needs
- Follow and ensure compliance of all Child Safety policies and procedures
- Ensure HIPPA. WAC guidelines, contract, licensing and local policy and procedures compliance
- Properly implement behavior management (de-escalation and restraint)
- Comply with youth disciplinary guidelines
- Offer guidance to the youth as needed
- Clean the facility when needed
- Do laundry when needed
- Assist with snow removal when necessary
- Serve food to the youth at meal times, as well as provide snacks throughout the day
- Maintain facility security by ensuring windows and doors are locked; report any security concerns. Contribute to a positive morale in the program.
- Develop positive, professional relationships with coworkers
- Accompany youth to school and appointments as needed (driving, riding or walking)
- All other duties as assigned
PHYSICAL REQUIREMENTS:
- Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
- Grasp, push, pull, objects such as files, file cabinet drawers, carts, doors, and reach overhead
- Operate a telephone
- Operate a desktop computer
- Access and produce information from a computer
- Understand written information
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.
Education
Experience
Licenses & Certifications
TB cleared certificate (required)
Skills
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.