What are the responsibilities and job description for the Street Outreach Case Manager position at The Salvation Army Southern California?
LOCATION: The Salvation Army-Henderson Corps
STATUS: FT Non-Exempt
Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Qualifications
Knowledge, Skills, And Abilities
Physical Requirements
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl, and reach with hands and arms continuously. H/she must be able to communicate to clients, vendors, and coworkers. Must be able to hear well enough to drive a vehicle.
The employee must regularly lift and/or move up to 20 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to focus. The employee must have the ability to operate a telephone, or desktop/laptop computer, as well as the ability to access and produce information from a computer, be knowledgeable of Microsoft Office, other programs assigned, and the ability to understand written information.
STATUS: FT Non-Exempt
Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Qualifications
- Bachelor’s degree in Social Work or related discipline. A minimum of two years of related employment experience and demonstrated education in the field may be substituted for degree requirements.
- Experience working with the homeless population.
- Strong oral and written communication skills.
- Demonstrate a positive attitude, with the ability to communicate & work with people of diverse backgrounds & circumstances.
- Able to maintain a non-judgmental attitude, professional approach, and boundaries with clients.
- Able to handle crisis/emergency services for the homeless and to utilize crisis intervention & conflict resolution skills.
- Ability to assess at-risk participants and situations.
- Ability to maintain strict confidentiality.
- Successful background clearance
- Proficiency in Microsoft Office Software (Word, Excel, etc.)
- Ability to communicate and work effectively with a diverse group of residents, staff, and community partners.
- Must have a valid Nevada Driver's License and a clean driving record.
- Must successfully pass Decision Driving courses provided by The Salvation Army to operate Salvation Army vehicles.
Knowledge, Skills, And Abilities
- Ability to manage Coordinated Entry / Assessment
- Knowledge of SOAR training
- Knowledge of Homeless Management Information Systems (HMIS)
- Strong interpersonal skills.
- Ability to work with homeless individuals during the process of obtaining and stabilizing housing.
- Ability to work with various agencies.
- Knowledge of area resources for the homeless.
- Knowledge of Microsoft Office software.
- Ability to communicate effectively both verbally and written.
- Ability to work independently as well as with others.
- Ability to create and run reports.
- Conduct outreach activities, including visits to facilities such as shelters, treatment programs, dining facilities and other locations where homeless and at-risk families may congregate.
- Provide direct case management services to homeless.
- Provides supportive counseling and referrals for shelter, housing, and resources
- Learn and maintain knowledge of community employment agencies and procedures, along with modifications to those procedures.
- Engaging with, interviewing and assessing individuals and families uniformly for service referral.
- Utilizing a community-wide data system to enter clients into the Homeless Management Information Systems (HMIS), confirm activities from other service providers, create community reports, and verify eligibility.
- Attend all scheduled team meetings and trainings.
- Other duties and special projects as assigned.
Physical Requirements
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl, and reach with hands and arms continuously. H/she must be able to communicate to clients, vendors, and coworkers. Must be able to hear well enough to drive a vehicle.
The employee must regularly lift and/or move up to 20 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to focus. The employee must have the ability to operate a telephone, or desktop/laptop computer, as well as the ability to access and produce information from a computer, be knowledgeable of Microsoft Office, other programs assigned, and the ability to understand written information.