Regional Director of Operations

JOB TITLE: REGIONAL DIRECTOR OF OPERATIONS

DEPARTMENT: ARC COMMAND

STATUS: EXEMPT

SUPERVISOR: ARCC DIRECTOR OF RETAIL OPERATIONS

SALARY: $105,000 Per Year

General Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Summary

The Regional Director of Operation supports multiple Work Therapy Units (WTU) sites and Retail Thrift Stores to ensure smooth and efficient operations, production performance, transportation, logistics, and compliance. Directly responsible for the overall work therapy units and operations department functions within the ARC Command, to include work therapy supervision, production, transporting of all donation materials, processing of donated materials, shipment of donated materials to stores, property, equipment management and safety procedures. This role has specific support for the Regional Transportation & Compliance Managers, ARC Operations teams, Operations Managers, Transportation Supervisors, Warehouse Supervisors, etc. in the assigned region.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Medical, Dental, and Vision
• Wellness Program Incentives
• Retirement Plan
• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance
• Employee Assistance Program (EAP)
• Employee Store Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)
• Employee Referral Bonuses
  
  

Essential Job Duties

PERSONNEL AND STAFFING

• Support recruitment of all ARC Command Work Therapy Units team members, and in accordance with ARC and TSA policies.
• Provide support/guidance for disciplinary action in cooperation with the HR Business Partners and in accordance with ARC and TSA policies.
• Provide training and development of Supervisory Personnel to perform duties in accordance with existing ARC and TSA policies.
  
  

PRODUCTION OPERATIONS

• Provide proper training, guidance and support to ensure that all Production Operations are run to the highest ARC and TSA standards.
• Perform periodic inspections of warehouse processing operation; follow up with any irregularities. Inspections should occur at irregular intervals, and should cover quotas, quality, and pricing of all items to go to stores, auction, and recycling.
• Provide support and guidance to Centers to ensure timely completion of regular and accurate paperwork. This includes daily production reports, safety reports, timekeeping, etc.
  
  

TRANSPORTATION & COMPLIANCE

• Provide support and guidance to ensure trucks, tractors and trailers operate per ARC standards in a manner to support the production and retail operations in all Centers.
• Provide support and guidance to set up and ensure efficient Transportation operations.
• Provide support and guidance for all donation operations to include donor development opportunities and events, and donor relations.
• Provide support and guidance to ensure loading and unloading of all Donations is safe and efficient.
  
  

Budget And Finance

• Monitor and manage budgeted expenses for multiple locations, ensuring efficient operations within financial constraints.
• Regularly review financial statements, identify roadblocks, and implement corrective actions to improve net contribution.
  
  

PRODUCTION PROCESSING EQUIPMENT & PROPERTY

• Periodically inspect the physical plant and its related equipment. Advise the Administrator or Property department of all deficiencies. Follow up to make sure all deficiencies are brought to standard in a timely fashion. This should include windows, lights, interior and exterior paint, signage, doors, doors, fixtures, bathrooms, flooring, backrooms, landscaping, etc.
• Provide support and guidance on processing equipment periodically to ensure it is operating properly. This includes auger/pre-crusher, compressors, printers, pricing equipment, telephones, alarms, balers, etc.
• Make sure each property is kept clean and orderly both inside and outside.
  
  

Reporting And Communication

• Communicate progress on regional and corporate goals through weekly, monthly, and annual reports and meetings.
• Conduct regular audits of operations processes; provide feedback to regional staff/site teams and follow up regularly to ensure continuous improvement.
• Cooperate and coordinate with the ARCC Director of Retail Operations to mutually develop the most successful production and retail operation.
• Provide ARCC Director of Retail Operations with weekly or as needed, full reports of progress of assigned duties.
  
  

Other Duties

• Audit As-Is auctions and commodity operations to ensure integrity and adherence to ARC and TSA standards.
• Visit thrift stores periodically to view distribution of product, pricing accuracy, and quality.
• Other duties as assigned by supervisor.
  
  

Minimum Qualifications

• BA/BS degree, equivalent transportation and supply chain certifications, or experience preferred.
• Minimum 10 years of verifiable paid work experience in retail operations or warehouse leadership roles managing both exempt and hourly employees.
• Minimum 5 years of verifiable paid work experience supervising multiple units.
• Experience supervising program participants, volunteers, or teams of 10 individuals (preferred).
• Demonstrated understanding of general warehouse logistics, equipment safety, and purchasing (preferred).
• Valid CA driver’s license with the ability to pass an MVR check required.
• Verifiable work experience driving a box truck (preferred).
  
  

LEADERSHIP CORE COMPETENCIES

• Problem-Solving/Conflict Resolution: Ability to identify and resolve operational issues, make sound decisions, and implement effective solutions.
• Communication: Strong verbal and written communication skills to deliver clear feedback and collaborate with various teams.
• Leadership: Ability to coach, mentor, and lead teams to meet performance objectives and create a positive work environment.
• Adaptability: Ability to manage multiple priorities across sites and adapt to changing operational needs.
• Professionalism: Approach others in a tactful manner; treat others with respect and consideration; accept responsibility for their own actions; follow through on commitments.
  
  

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to operate a wireless phone or radio.
• Ability to operate a motor vehicle.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.